Field Service Engineer
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• Be addressing customer questions, concerns, and technical field inquiries.
• Work on-site at Brussels Airlines, splitting your time between office environments, the airport, and technical workshops, giving you exposure to a wide range of operational settings.
• Collaborate with various stakeholders, including cabin crew, engineers, technicians, managers, and other airport staff, to ensure smooth operations and excellent service delivery.
• Travel to customer locations to install, configure, and set up technical equipment and systems. A dedicated Brussels Airlines vehicle is available for transporting materials between sites.
• Diagnose and troubleshoot technical issues, taking ownership of identifying and implementing appropriate corrective actions.
• Replace defective components and perform repairs to minimize downtime and ensure operational continuity.
• Keep accurate records of all service activities, including maintenance tasks, repairs, and customer interactions.
• Build and maintain strong client relationships, becoming a trusted business partner for field service-related advice and support.
• Work in close collaboration with the Field Coordinator and our Managed Services Team to ensure efficient planning, knowledge sharing, and high-quality service delivery.
• Passionate about IT and not afraid to roll up the sleeves.
• Good communication skills in English + Dutch and/or French.
• Customer oriented and a team player who likes to share knowledge with others.
• Good understanding of computer systems, mobile devices, and other technology products.
• You have a driver’s license (Category B).
• Constant craving for new technologies and trends
• You are a dynamic, highly motivated, and stress-resistant problem-solver.
• Familiarity with remote desktop applications and support software.
• Practical experience with ticketing (incident/service request), Windows/Linux environments, Active directory (OU, reset password,…), DNS, DHCP,…
• Already accumulated knowledge of the ITIL framework.
• Dynamic, open-minded & fast-growing working environment with supportive colleagues.
• A personalized development plan tailored to your interests, fostering continuous growth of your knowledge and personal development.
• Permanent contract – full-time job.
• Fringe
benefits:
transport reimbursement, net expense reimbursement, daily net allowance, internet & mobile phone subscription, 13th month, ecocheques, hospitalization insurance, and group insurance. Holidays: 20 statutory holidays + 6 ADV.
• After work events & social activities.
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