Operations Officer

Reports to: Global COO / HK Managing Partner Key relationships: National Chairperson, Partners, Global Marketing Director, internal teams across Hall Chadwick’s global offices, external vendors and partners About Hall Chadwick Founded in Australia in 1885, Hall Chadwick is an experienced financial services firm with a 140-year legacy. With a growing global presence, we service clients in every major capital city and many regional centres across Australia. Our 1,400+ strong team is a guiding force for our clients, and the firm is proud to be a member of PrimeGlobal, an award-winning association of independent accounting and business advisory firms with over 320 member firms in more than 125 countries. Purpose of the Role This is a hands-on, all-rounder role supporting the Global COO / HK Managing Partner and senior leadership across executive support, event management, marketing and operations. Based in Hong Kong, the role works closely with the Global COO, National Chairperson, Partners and the Global Marketing Director to keep the firm running smoothly and to bring its brand and client engagement to life. This is not a role confined to a

job description
. As Hall Chadwick continues to grow its global presence, the successful candidate will take ownership of whatever the firm needs, from front-to-back event delivery and marketing execution to templates, people matters and operational projects across jurisdictions.

Key Responsibilities
Executive Support
· Provide senior-level support to the Global COO / HK Managing Partner, managing key priorities, meetings, calendar commitments and travel.
· Handle executive administration, including timesheets, productivity reporting and other practice management tasks.
· Draft, format and proofread correspondence, decks, briefs and reports; prepare meeting materials and follow through on actions.
· Act as a trusted point of contact internally and externally, exercising discretion and escalating matters appropriately. Event Management
· Own events front to back, from concept, planning and budgeting through to on-the-day execution and post-event follow-up, including client events, seminars, conferences and Partner and stakeholder functions.
· Manage venues, vendors, catering, AV, invitations, guest lists, RSVPs, run sheets and event materials.
· Manage event budgets, ensuring costs are tracked and reconciled.
· Deliver post-event follow-up, including attendance reporting, client follow-ups and feedback.
· Support national and global events across Hall Chadwick’s offices. Marketing & Communications
· Work closely with the Global Marketing Director to support and execute the firm’s marketing strategy across all channels.
· Maintain and update website content, including publishing reports, articles and insights.
· Design marketing materials, including reports, articles, insights, collateral and pitch materials, in line with brand guidelines (including for the Australian team).
· Manage the firm’s LinkedIn page and support social media content, scheduling and engagement.
· Manage distribution lists and email campaigns, working with IT on set-up and maintenance.
· Support content development, media activity and thought leadership, and track marketing performance metrics. Operations & Business Support
· Develop and maintain firm-wide templates, including presentation decks and monthly reporting templates.
· Support HR and people matters as required, including drafting

job description
s, recruitment support and onboarding of new staff.
· Assist with insurance matters and renewals.
· Liaise with IT on systems, user set-up and distribution lists.
· Identify opportunities to improve processes and consistency across offices.
· Take on other operational projects and tasks as directed by the Global COO. About You
· Solid experience in operations, executive support, events and/or marketing within a professional services environment (accounting, legal, financial or advisory firm experience highly regarded).
· Strong stakeholder management skills, with the confidence and interpersonal ability to work closely with the Global COO, National Chairperson and Partners, and to build effective relationships across the firm.
· A global mindset, with experience working across multiple offices, jurisdictions, cultures and time zones.
· A go-getter who is happy to roll up their sleeves. You take initiative, see what needs doing and get it done, rather than limiting yourself to the

job description
.
· Proven experience managing events end to end.
· Strong design and content skills, with proficiency in Microsoft Office (particularly PowerPoint) and design tools such as Canva or Adobe; experience with website content management and LinkedIn highly regarded.
· Excellent written communication skills and strong attention to detail.
· High level of discretion, confidentiality and sound judgement.
· Proactive and solutions-focused, with the ability to stay calm under pressure and manage competing priorities.
· A self-starter comfortable working with a high degree of autonomy, and able to build processes and structures where they don’t already exist.
· Willingness to work flexibly, including outside standard hours, to accommodate time zone differences across global offices and to meet demands during peak periods.
· Willingness to travel domestically and internationally as required to support national and global events.
· Fluency in English required; Cantonese and/or Mandarin highly regarded.
· Title (Operations Officer, Executive or Manager) and remuneration package will be commensurate with experience.