Call Center Team Leader

Il y a 2 semaines

Brussels, Brussels-Capital, Belgique Epro Telecom Services Limited Temps plein 30 000 HKD - 32 000 HKD CDD

Gratuit avec email ou Google

Enregistrez cette offre et organisez votre recherche

Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.

Enregistrer le travail Enregistrer et créer une alerte

Gratuit avec email ou Google

Incorporated in 1990 as a pioneer in the local outsourcing business, Epro Telecom is one of the largest contact centres in the market. We provide complete solutions on multi-media contact centre ranging from 24x7 Inbound and Outbound Services, experience-based Contact Centre System application as well as full scale Training and Consultation Service support. To cope with our rapid business expansion, we are currently looking for candidate with suitable caliber to fill up the following position. To learn more about Epro Telecom, please visit our website www.eprotel.com.hk Job Highlights Lead the performance of Teleasales Team Handle customer enquiry and complain Handle and respond customer via phone/E-mail/Apps Provide support in administrative duties, prepare reports to management. Strong people management skill to drive the Teleasales Team to achieve sales target (KPI). Possess with team management experience

Salary:
$30,000 – 32,000 Job Duties Strong management skill to motivate and drive the Teleasales Team to achieve sales target / KPI. Develop and Review promotion procedures and provide quality insights Create Service Report to Management Handle complicated cases escalated from the team and solve complaints Sustain staff development and retention by motivating, coaching, and developing the staff to achieve the individual, team and department objectives Work closely with Department Head for change projects including feasibility study, user requirement definition, UAT, staffing and training arrangement, etc. Requirements Form 7 or above with strong team leader experience, or. High Diploma / Degree Holder with team management experience, banking or call center experience is preferred. Able to work under pressure and independently Excellent command of written and spoken English and Cantonese. Proficiency in Mandarin is required Highly PC literate in Microsoft Word, Excel, Powerpoint, etc Strong Anylsis skill is preferred. Interested parties, please forward your full resume to Epro Telecom Services Limited by clicking "Apply Now". Personal data collected will be kept confidential and used only for recruitment purpose. Applicants who are not contacted within 6 weeks may consider their applications unsuccessful. All data will be destroyed after completed the applications processing.

Call Center Team Leader

Enregistrez cette offre et organisez votre recherche

Emplois similaires à Brussels

Offres similaires

Amériques

Europe

Asie / Océanie

Afrique

Call Center Team Leader

Enregistrez cette offre et organisez votre recherche

Emplois similaires à Brussels

Offres similaires