Operations Manager

Il y a 15 heures

Brussels, Brussels-Capital, Belgique Roasters Specialty Coffee House Hong Kong Temps plein
Company Description Roasters Specialty Coffee House is a premium specialty coffee brand founded in Dubai and now expanding internationally with a flagship location in Hong Kong. The company sources exceptional coffees from around the world, including rare and auction-grade lots, and roasts each bean to highlight its unique character. Guests enjoy world-class coffee alongside artisan bakery items, signature desserts, and an all-day dining menu designed for both casual visits and meaningful connections. Roasters Central is looking for operation manager. Role Description The Operations Manager is a full-time, on-site role based in Hong Kong SAR, responsible for overseeing daily store operations and ensuring an exceptional guest experience. This role manages staff scheduling, performance, and training, while maintaining high standards of product quality, service, and cleanliness across the coffee house and dining areas. The Operations Manager monitors inventory levels, coordinates with suppliers, and implements cost-control measures to meet financial and operational targets. They analyze sales and operational data, streamline processes, and support marketing and promotional activities to drive growth. The role also includes handling escalated guest inquiries, ensuring compliance with local regulations, and fostering a positive, inclusive workplace culture. Qualifications
• Experience in hospitality or food and beverage operations, with proven ability to manage day-to-day store activities and front-of-house workflows.
• Skills in team leadership, staff training, and performance management to support a diverse, customer-focused workforce.
• Strong capabilities in inventory management, supplier coordination, and basic budgeting or cost control.
• Competence in using POS systems, basic data analysis, and operational reporting to inform decisions and improvements.
• Excellent communication and interpersonal skills, with a commitment to gender-neutral, non-discriminatory, and inclusive practices.
• Ability to work on-site full time in Hong Kong SAR, with flexibility for peak hours, weekends, and holidays as needed.
• Prior experience in specialty coffee or premium dining environments is an advantage; barista or coffee knowledge is a plus.
• Relevant diploma or degree in hospitality management, business, or a related field preferred, or equivalent practical experience.