Head Concierge
Il y a 11 heures
Brussels, Brussels-Capital, Belgique
Juliana Hotel Brussels
Temps plein
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Role Description The Head Concierge at Juliana Hotel Brussels is a full-time, on-site position based in Brussels, responsible for leading the concierge team and ensuring an exceptional guest experience. This role oversees the coordination of guest services, including arranging transportation, making restaurant and event reservations, and providing personalized recommendations. The Head Concierge manages the lobby and front-of-house ambiance, supports receptionist duties when needed, and ensures smooth communication between guests, front office, and other hotel departments. Daily responsibilities include supervising concierge staff, handling complex guest requests, resolving service issues promptly, and maintaining up-to-date local knowledge to assist guests effectively. The role also involves training team members, maintaining service standards, and contributing to continuous improvement of guest services.
Qualifications
• Demonstrated expertise in concierge services and guest assistance, including organizing personalized itineraries and coordinating special requests.
• Proficiency in handling reservations and bookings for accommodation, dining, events, and transportation.
• Strong communication skills and the ability to interact professionally and clearly with guests, colleagues, and external partners.
• Experience with receptionist duties, front desk operations, and coordination with other hotel departments.
• Proven customer service skills, with a focus on hospitality, problem-solving, and maintaining a calm, courteous demeanor under pressure.
• Previous experience in a luxury or upscale hotel environment, ideally in a supervisory or lead concierge position.
• Fluency in English and French; additional languages are an advantage.
• Solid knowledge of Brussels and surrounding areas, including cultural venues, restaurants, shopping, and transportation options.
• Strong organizational skills, attention to detail, and ability to manage multiple requests simultaneously.
• Availability to work flexible hours, including evenings, weekends, and holidays, as required by hotel operations.
• Demonstrated expertise in concierge services and guest assistance, including organizing personalized itineraries and coordinating special requests.
• Proficiency in handling reservations and bookings for accommodation, dining, events, and transportation.
• Strong communication skills and the ability to interact professionally and clearly with guests, colleagues, and external partners.
• Experience with receptionist duties, front desk operations, and coordination with other hotel departments.
• Proven customer service skills, with a focus on hospitality, problem-solving, and maintaining a calm, courteous demeanor under pressure.
• Previous experience in a luxury or upscale hotel environment, ideally in a supervisory or lead concierge position.
• Fluency in English and French; additional languages are an advantage.
• Solid knowledge of Brussels and surrounding areas, including cultural venues, restaurants, shopping, and transportation options.
• Strong organizational skills, attention to detail, and ability to manage multiple requests simultaneously.
• Availability to work flexible hours, including evenings, weekends, and holidays, as required by hotel operations.