International Patient Coordinator — Chengdu, China
Il y a 1 jour
Brussels, Brussels-Capital, Belgique
Panda Care
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International Patient Coordinator
Panda Care Global | Chengdu, China | Full-time, On-site
About Panda Care
Panda Care Global supports international patients seeking healthcare in China. Based in Chengdu, we help patients and their families with hospital enquiries, appointments, language assistance and practical arrangements throughout their stay.
We are looking for an organised, empathetic and proactive International Patient Coordinator to join our team in Chengdu.
About the Role
You will help international patients understand our services and coordinate the practical steps of their healthcare journey. The role combines enquiry follow-up, patient communication, hospital coordination and local support. This is a nonclinical position. Medical advice, diagnosis and treatment are provided by qualified healthcare professionals.
Key Responsibilities
• Respond to international patient and partner enquiries in clear, professional English.
• Understand patients’ service needs, explain our coordination services and follow up on enquiries.
• Help prepare service quotations and explain the scope, inclusions and exclusions accurately.
• Coordinate hospital enquiries, appointments and document submission with patient authorisation.
• Arrange language support and accompany patients during hospital visits when required.
• Help coordinate airport transfers, accommodation and other local arrangements.
• Maintain accurate communication records, schedules and follow-up tasks.
• Communicate with patients, families, hospitals and overseas partners, escalating medical questions to the appropriate professionals.
• Handle personal and medical information carefully and confidentially. What We’re Looking For
• Strong spoken and written English.
• Working Mandarin sufficient for communication with local hospitals and service providers.
• Clear communication, empathy and attention to detail.
• Strong organisational skills and the ability to follow through on several tasks.
• Confidence using email, WhatsApp, spreadsheets and customer management tools.
• Willingness to work on-site in Chengdu and attend local hospital visits.
• Availability for occasional pre-arranged communication across time zones. Relevant experience in international patient services, hospitality, travel coordination, customer service or healthcare administration is welcome. Candidates with strong transferable skills are also encouraged to apply. Experience with enquiry follow-up, interpretation or additional languages would be an advantage. What You Can Expect
• Direct collaboration with the founder and an international network of contacts.
• Hands-on involvement in developing patient service processes.
• A role combining international communication with practical local coordination.
How to Apply
Please send your CV and a short introduction covering:
• Your current location and availability to work in Chengdu.
• Your English and Mandarin proficiency.
• Relevant experience in coordination, customer service or international communication.
• Your earliest available start date and salary expectations. Apply through LinkedIn or contact Galen on WhatsApp: +86 191 0265 7698.
About the Role
You will help international patients understand our services and coordinate the practical steps of their healthcare journey. The role combines enquiry follow-up, patient communication, hospital coordination and local support. This is a nonclinical position. Medical advice, diagnosis and treatment are provided by qualified healthcare professionals.
Key Responsibilities
• Respond to international patient and partner enquiries in clear, professional English.
• Understand patients’ service needs, explain our coordination services and follow up on enquiries.
• Help prepare service quotations and explain the scope, inclusions and exclusions accurately.
• Coordinate hospital enquiries, appointments and document submission with patient authorisation.
• Arrange language support and accompany patients during hospital visits when required.
• Help coordinate airport transfers, accommodation and other local arrangements.
• Maintain accurate communication records, schedules and follow-up tasks.
• Communicate with patients, families, hospitals and overseas partners, escalating medical questions to the appropriate professionals.
• Handle personal and medical information carefully and confidentially. What We’re Looking For
• Strong spoken and written English.
• Working Mandarin sufficient for communication with local hospitals and service providers.
• Clear communication, empathy and attention to detail.
• Strong organisational skills and the ability to follow through on several tasks.
• Confidence using email, WhatsApp, spreadsheets and customer management tools.
• Willingness to work on-site in Chengdu and attend local hospital visits.
• Availability for occasional pre-arranged communication across time zones. Relevant experience in international patient services, hospitality, travel coordination, customer service or healthcare administration is welcome. Candidates with strong transferable skills are also encouraged to apply. Experience with enquiry follow-up, interpretation or additional languages would be an advantage. What You Can Expect
• Direct collaboration with the founder and an international network of contacts.
• Hands-on involvement in developing patient service processes.
• A role combining international communication with practical local coordination.
How to Apply
Please send your CV and a short introduction covering:
• Your current location and availability to work in Chengdu.
• Your English and Mandarin proficiency.
• Relevant experience in coordination, customer service or international communication.
• Your earliest available start date and salary expectations. Apply through LinkedIn or contact Galen on WhatsApp: +86 191 0265 7698.