CS Administrator

Customer Service Administrator BG and BU: Amcor Flexibles Europe, Middle East & Africa (AFEMEA) Function: Operations
- Customer Service Line Manager’s Job Title: Customer Service Team Leader Contract: Permanent

Location:
AF Gent (Ottergemsesteenweg-Zuid 801)
- on site role The Customer Service Administrator acts as the key link between Amcor and its customers, ensuring an excellent customer experience. The role requires a customer-focused mindset, the ability to work independently within a local and remote team, strong organisational and communication skills, and the ability to build relationships with diverse stakeholders. A commitment to continuous learning and improvement is essential to enhancing customer service. Internal & external relationships
• Plant neighbouring functions: quality, supply chain, planning, logistics, production, finance and more
• Central functions including sales, pricing, commercial, customer service, finance
• External customers Principal Accountabilities
• Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
• Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
• Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
• Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions
• Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions
• Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
• Initiate return of goods where applicable
• Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery Formal Qualifications and Experience
• Experience in a similar position, preferably in a packaging or manufacturing environment
• Experience of SAP and Salesforce.com preferred
• Strong Excel skills appreciated
• Fluent in English and Dutch. Specific Skills
• Customer Focused
• Results Orientated
• Excellent interpersonal and communication skills
• Ability to build collaborative relationships
• Excellent time management and organisational skills
• Ability to work as part of a multi structure team
• Self-motivated

Benefits:
• Year-end bonus
• 13th-month salary
• Commuting allowance
• Meal vouchers
• Insurance
• Pension