Freelance IT

Freelance IT & Laboratory Systems Support Engineer

Location:
East Flanders, Belgium Project Type: Freelance Work Arrangement: On-site For an international company active in the life sciences sector, we are looking for an experienced On-Site IT / Laboratory Support Engineer to strengthen the local IT support team In this role, you will act as the primary IT point of contact for laboratory users and scientists, ensuring the reliability, connectivity and support of IT systems and equipment within a specialized laboratory environment.

Key Responsibilities
• Provide dedicated on-site IT support for laboratory users, scientists and operational teams.
• Install, configure, troubleshoot and maintain IT components supporting laboratory instruments, workstations, peripherals and connected devices.
• Support connectivity of laboratory equipment to the corporate network, including troubleshooting LAN, VLAN, IP, DNS and device communication issues.
• Work within a segmented laboratory network environment, ensuring compliance with network isolation and security requirements.
• Coordinate IT activities related to laboratory instruments with internal IT teams, laboratory operations, application owners, infrastructure teams and external equipment vendors.
• Provide hands-on IT support during the installation, replacement, relocation and upgrade of laboratory equipment.
• Perform first-line diagnosis of technical incidents, identifying whether issues originate from instruments, workstations, operating systems, applications or network components.
• Support Windows-based laboratory PCs and associated enterprise services, including Microsoft 365, endpoint management, antivirus, printing and authentication.
• Provide on-site technical assistance to remote infrastructure and application teams.
• Follow ITIL-based incident, request, change and problem management processes.
• Ensure IT changes are implemented in a controlled manner, minimizing disruption to laboratory and research activities.
• Maintain an accurate inventory of laboratory IT assets, connected instruments, workstations and peripherals.
• Identify recurring issues and contribute to improvements in reliability, standardization and IT support processes.
• Ensure compliance with IT security policies, endpoint protection and approved network configurations.
• Communicate clearly with laboratory users and technical stakeholders, demonstrating strong ownership and customer-service skills. Desired Profile & Skills
• Strong hands-on experience in Windows endpoint support, networking and enterprise IT environments.
• Practical knowledge of TCP/IP, VLANs, DHCP, DNS, switching and firewall concepts.
• Experience supporting laboratory, pharmaceutical, biotech, manufacturing or other regulated environments is highly desirable.
• Experience troubleshooting specialized equipment and connected IT components.
• Familiarity with ITIL processes, including incident, request, problem and change management.
• Good understanding of IT security, network segmentation and endpoint protection.
• Knowledge of Microsoft technologies such as Microsoft 365, Active Directory / Entra ID and Intune.
• Strong analytical and troubleshooting skills with the ability to take end-to-end ownership of technical issues.
• Comfortable collaborating with equipment vendors, scientists and technical IT teams.
• Fluent professional English. Dutch is a strong advantage.