Support Engineer
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• Je levert advies en beantwoordt vragen van gebruikers omtrent software en hardware en zoekt indien nodig mee naar oplossingen, met een sterke focus op security.
• Je assisteert bij het opstarten en migreren van nieuwe klanten, overzetten van data
- en mailverkeer van andere providers naar Google Workspace.
• Je bent verantwoordelijk voor het systeem– en netwerkbeheer van de klant en voert preventief onderhoud uit. Je beheert het IT-park en adviseert rond verschillende types devices. Je optimaliseert en garandeert de continuïteit van de kritische systemen. Je geeft advies over, en configureert mee: netwerkhardware (pfSense en UniFi), NAS-oplossingen (Synology), toegangscontrole en videobewaking (UniFi), videoconferencing (Google Meet), VoIP-oplossingen enz.
• Je volgt de nieuwste technologieën op, evalueert hun potentieel en implementeert ze waar nodig. Nieuwe software-features, AI en slimme hardware
- en securityoplossingen in een dynamische B2B-omgeving zorgen telkens voor afwisselende uitdagingen. Verwacht vooral veel afwisseling in het dagdagelijkse takenpakket, met regelmatig nieuwe leuke implementaties en projecten. De rol is een mix van dagelijkse support en langlopende, complexe opdrachten. Houd er rekening mee dat we geen typische helpdesk zijn. Onze support engineers zijn gericht op samenwerking en het bedenken van technische oplossingen. Gezien de complexiteit van de producten en de snel veranderende context is nauwe samenwerking met je collega's essentieel.
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