Trainee, IT Service Delivery and Information Security

Il y a 2 jours

Brussels, Brussels-Capital, Belgique Aegon Temps plein
To support increasing BAU demands across both the IT Service Delivery and Information Security functions.

Responsibilities:
IT Service Delivery Assist in analyzing ServiceNow incident and service‑request data for service improvement planning. Interview users to identify service pain points and produce findings reports for improvement discussions with outsourced IT Service Provided. Act as a backup support staff for local IT service needs not covered by group IT. Help maintaining IT control documentation and CMDB data accuracy across applications. Information Security Support monthly and quarterly Security Awareness Training metric reporting. Assist in data classification documentation works Assist in Entitlement Reviews process. Other Information security assignments

Requirements:
Degree in an IT-related discipline; 1 year of relevant experience preferred, fresh graduates welcome Basic knowledge of Microsoft Windows, end-user computing, and fundamental IT networking concepts Basic understanding of cybersecurity awareness and personal cyber hygiene (e.g. phishing, password protection, safe IT usage) Familiarity with IT documentation, reporting, data analysis, and basic IT Service Management (ITSM) concepts Strong communication and interpersonal skills High attention to detail with good time management and organizational skills Apply