Second-Line IT Support Technician Job ID: JP055222
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Key Responsibilities
Log, analyse, follow up, and resolve incidents and service requests via phone or ITSM tools. Diagnose technical issues and identify appropriate solutions. Provide professional, customer-focused support to users. Install and configure hardware, software, and workstations. Prepare and deploy user workstations according to established procedures. Manage Android and iOS smartphones, including subscriptions. Improve internal procedures and maintain the Service Desk knowledge base. Document solutions and share best practices with the team. Requirements Strong knowledge of Windows 11 and Microsoft 365. Basic knowledge of networking and connectivity. Minimum 3 years of experience with Ivanti for ITSM/ticket management. Strong troubleshooting and incident-management skills. Good knowledge of Service Desk tools and processes. Excellent customer-service and communication skills. Able to remain calm, professional, and courteous under pressure. French and Dutch are mandatory; English is a plus. 100% on-site availability is required. Assignment
Location:
Brussels Working arrangement: Fully on-site
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