Training Officer

Il y a 2 jours

Brussels, Brussels-Capital, Belgique Response Informatics Temps plein

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Role: Documentation & Training Officer

Location:
Brussels, Belgium Type of employment: Contract Description: Tasks:
• Develop, write, and maintain user manuals and technical documentation for information systems (IS);
• Design and maintain online help systems integrated into IS applications, ensuring content is accessible, context-sensitive, and user-friendly;
• Create and maintain clear, accessible web-based documentation, including knowledge-base articles, FAQs, and tutorials, ensuring effective version control;
• Design, develop, and deliver instructor-led and e-learning training programmes on IS applications and processes, including training materials, practical exercises, and assessments;
• Translate business and functional requirements into clear, user-friendly documentation and guidance tailored to non-technical audiences;
• Develop screen recordings and video tutorials to demonstrate software features, workflows, and procedures;
• Edit and produce professional training videos incorporating graphics, audio, subtitles, and captions to enhance clarity, accessibility, and learner engagement;
• Design, develop, and maintain interactive e-learning modules and digital learning resources;
• Collaborate with subject matter experts (SMEs), project managers, developers, and other stakeholders to gather information and ensure the accuracy, completeness, and consistency of all documentation and training materials;
• Establish, promote, and enforce documentation standards, style guides, and templates to ensure consistency, quality, and compliance across all materials;
• Manage the documentation lifecycle, including version control, review and approval cycles, translation coordination, publication, distribution, and ongoing maintenance;
• Plan and deliver engaging training sessions and presentations to large, diverse, and multilingual audiences, adapting delivery methods and materials to meet different learning needs and language requirements. Requirements
• Master’s degree in IT or relevant discipline, combined with minimum 15 years of relevant working experience;
• At least 10 years of experience in Information Systems training;
• At least 5 years of experience in online learning design and development;
• At least 5 years of experience in Sharepoint;
• At least 5 years of experience in Camtasia;
• At least 5 years of experience in Confluence;
• At least 5 years of experience in Information Systems’ user documentation;
• At least 5 years of experience in MS Project;
• At least 5 years of experience in MS PowerPoint;
• Experience with e-learning authoring tools and Learning Management Systems (LMS) (e.g., Articulate 360, Adobe Captivate, Moodle);
• Knowledge of preparing end-user documentation (manuals, FAQs, quick guides) for IS/ICT solutions;
• Knowledge of web languages or tools (e.g. html, HTML5, CSS, JavaScript) would be an asset;
• Knowledge of professional authoring and documentation tools (e.g., MadCap Flare, Adobe Technical Communication Suite, Markdown, Confluence);
• Excellent command of the English language.

Training Officer

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