Commercial Support Coordinator

Are you ready to join an international company that is focused on creating sustainable products for foodservice and airline industries? Probably at some point in your life you traveled on the plane & ordered some food or went to your nearby takeout place to buy a salad for lunch. In this case, you might have seen deSter products and didn’t even know it. A lot of people don’t realize that packaging world can be exciting, but it is more than that, especially when it comes to food. deSter is unique in its industry because we design and manufacture packaging as well as some additional complimentary products such as amenity kits, airplane trolleys & condiment packs. Our purpose is to create sustainable food and travel experiences and we need you on this journey. If you want to be a part of a company that strives to create a better future and change how we look at food packaging, you are in the right place. Job Summary The Commercial Support Coordinator will support the commercial teams in developing new/existing business by providing the best commercial deals, matching customer’s requirements against the companies’ capabilities and strengths. He/she will be a mediator and coordinate the relationships and interactions between our customers (trough the commercial teams) and the different (internal) stakeholders, during the entire business development and contract management process (including tender pricing requests, pro-active developments, price reviews etc.). Main Duties and Responsibilities Project Management: ownership over the complete internal pricing process by:
• Being the internal customer voice, translating the project requirements into the proper process flows for specifications and pricing
• Follow-up on the project with the relevant stakeholders to ensure information is shared in line with the project timeline, continuously analyzing and challenging the provided information
• Align with the commercial team on pricing strategies, commercial tactics etc. in order to finalize the pricing proposal and collect internal approvals based on the group guidelines
• Share and follow-up on the quotations with the commercial teams
• Coordinate commercial sampling requests Contract management: responsible for monitoring contract follow-up, cost & sales price review, price review calculations or contractual incentives (e.g. bonus agreements, development funds, etc.) Introduction process: initiate the introduction process for new launches, collecting and sharing the necessary specification and requirements with the different teams and departments (e.g. item specifications, mold requirements, …) Team development: Support the Manager Commercial Support by identifying ways to develop the team and skills, with the aim to optimize the internal process and maximize efforts, shaping the best commercial deals with the proper speed to market Core Competencies and Requirements Education
• Bachelor or Master’s degree in Finance, Marketing or Communications Work Experience
• 3 years of working experience, preferably in a commercial back-office function
• Proven track record in customer support or account management activities
• Project management experience is considered a plus
• Solid financial insight is a must Technical Skills Certifcation, licenses and registration
• Literacy in Microsoft and Office 365 applications (Excel, Powerpoint, Word)
• Knowledge of SAP or Microsoft Dynamics Core Competencies Required
• Commercially and business minded – ability to understand and develop commercial, operating and financials models including pricing, supply chain & logistics activities, etc.
• Able to build effective working relationships, predominantly with internal stakeholders and colleagues such as commercial teams, procurement, deStudio, finance
• Focused on continuous improvement and be able to develop ideas/insights into actions, in terms of commercial proposal as well as internal processes and documents
• Able to communicate at all levels of the organization
• Self-motivated and resilient – result focused and action oriented