Genetec Engineer

Job Description
As a Genetec Engineer, you play a key role in the implementation, configuration, and support of Genetec Security Center solutions. You are involved in all phases of the project — from design to maintenance. Tasks and

Responsibilities:
• Install, configure, and maintain Genetec Security Center systems (access control, video surveillance, ANPR, intercom, etc.)
• Analyze customers’ technical requirements and contribute to system architecture design
• Commission systems on-site while ensuring quality and compliance
• Integrate Genetec solutions with other systems (IP cameras, controllers, alarm systems, servers, etc.)
• Perform functional tests and validate configurations before go-live
• Provide Level 2 and Level 3 technical support, diagnosing and resolving complex incidents
• Carry out preventive and corrective maintenance of installed systems
• Prepare technical documentation (diagrams, plans, reports, procedures)
• Train end users and support internal technicians
• Collaborate with internal teams (projects, support, sales) to ensure optimal customer satisfaction
• Participate in a 24/7 on-call rotation to guarantee continuity of technical support
• Keep up to date with technological developments in Genetec products and the broader security market Profile You are ambitious, self-taught, and passionate about technology and electronic security. You enjoy learning, analyzing problems, and tackling technical challenges. Required Skills and Qualities Technical

Skills:
• Excellent knowledge of electronic security systems (access control, CCTV, intercoms, alarm systems)
• Strong understanding of IP networks (switching, routing, VLAN, PoE, network security)
• Knowledge of Windows Server, Active Directory, SQL Server, and virtual environments (VMware, Hyper-V)
• Experience in configuring and integrating Genetec Security Center
• Ability to diagnose and resolve complex technical issues
• Understanding of communication standards (TCP/IP, RTSP, ONVIF, SNMP, etc.)
• Basic knowledge of cybersecurity in physical security systems
• Ability to read and interpret technical drawings and electrical schematics
• Clear and structured documentation of procedures and intervention reports
• Ability to read and understand technical English Behavioral and Personal Competencies:
• Ability to work independently as well as within a team
• Strong prioritization and organizational skills
• Precision, methodical approach, and attention to detail
• Strong customer focus and quality awareness
• Analytical and problem-solving mindset
• Eagerness to learn and motivated for continuous improvement
• Strong communication skills with various stakeholders (clients, colleagues, partners)
• Stress-resistant and responsive, especially during on-call duty
• Proactive and takes initiative
• Valid driver’s license (Category B) Additional Assets:
• Proven experience with Genetec Security Center or similar platforms (Milestone, Axis, etc.)
• Technical certifications: Genetec, Axis, Milestone, Cisco, etc.
• Knowledge of alarm systems, fire detection, or physical access control
• Experience in training and mentoring junior technicians
• Ability to manage multiple projects simultaneously and meet deadlines
• Interest in emerging technologies (intelligent video analytics, AI, physical cybersecurity)