Project Manager-Food Equipment
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Job Description
As Project Manager Food Equipment/Nonfood Compounds you will report directly to the Business Lead Food Equipment & Chemicals EMEA. Your primary objective will be to project manage the certification process from initial application through to final registration/certification for each of your clients. You will achieve this by working proactively, in collaboration with various departments such as the technical review team, the laboratory and sales team . You will be the primary point of contact for clients keeping them informed of the progress of their application. You will educate the client so that all necessary information is received to ensure that the process of certification can as efficient as possible whilst managing client expectatio ns Responsibilit
• ies Manage accounts with medium impact and/or comple
• xityManage customer account scope, audits, deliverable, timelines, services levels, qu
• otesIdentify and provide input to process improvement opportuni
• tiesProvide customer education/consultation on standards, regulations or audit pro
• cessWork in tandem with Sales and Program leaders to maximize growth opportuni
• tiesHelp assure clients’ compliance with registration/certification requirements and timely support to achieve registration/certifica
• tionAccountable for quotes and the client’s post-sale experience from implementation, adoption through expan
• sionNurture client relations
• hipsSupport accounts payable in resolving client payment is
• suesInternal coordination with all stakeholders (business units, lab, technical reviewers, etc.) and some third part
• ies.
Identify and procure new business or cross-selling opportunities with assigned cust
• omerDevelop client-specific solutions based on client ne eds Qualifica
• tions Bachelor’s degree in Technical or Science related role preferred, or equivalent expe
• rienceWhilst experience in the certification industry is not mandatory you should be able to demonstrate that you have worked in a technical environment and have the ability, to apply technical knowledge to your working enviro
• nment.
Experience in customer facing
• rolesAbility to manage customer ac
• countsGood organisational and prioritisation
• skillsStrong interpersonal & communication
• skillsResults orie
• ntatedAttention to
• detailCommitted to service exce
• llenceCross selling
• skillsAbility to autonomously manage projects, own
• ershipAlways looking for solutions to assist the c
• lientsCollaborative mindset, team
• playerFluent in English & Italian, Spanish is a strong asset (any additional EU language will be an
• asset)Excellent knowledge and use of Microsoft Office suite Hybrid role 3 days office (Belgium) max 2 day s home. Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies and search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written and signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Th ank you.
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