Customer Success Manager
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Key Responsibilities
• Manage a portfolio of 5 to 10 strategic accounts (Energy Suppliers/Producers).
• Onboard and train new clients for a smooth product adoption.
• Build strong relationships with key customer stakeholders.
• Ensure customers achieve maximum value from our solutions.
• Monitor account health, usage, and satisfaction to anticipate needs.
• Drive retention and identify upsell/cross-sell opportunities.
• Act as the customer’s voice internally, providing feedback to Product and Support. About You
• A first significant experience in Customer Success or Account Management.
• Strong appetite for technology and ability to quickly understand complex concepts.
• You are customer-obsessed and genuinely care about helping clients succeed.
• You are proactive and thrive in anticipating customer needs before they escalate.
• You have a strategic mindset, but you’re also hands-on when it comes to execution.
• Real interest for the energy sector.
• Native Dutch speaking, and a good level of English. Join us today
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