Senior Manager
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We offer
stimulating careers that will further your personal growth. Come join us for the following position.
Job Description
• Liaise with various internal and external parties for handling complaints in both of routine and regulatory issues,
• Handle and investigate escalated customer complaints, including where necessary liaising directly with complainants to understand their concerns, explain investigation outcomes and facilitate appropriate resolutions.
• Enforce and monitor resolving actions are in compliance with policies and procedures
• Analyze customer opinions and complaints, identify areas for enhancing service quality, and prepare reports and recommendations on the regulated business activities accordingly
• Ensure related policies and procedures are aligning with local regulators’ requirements and business strategic goals
• Depending on the experience and suitability, the successful candidate may also be appointed as complaints officer or deputy complaints officer of the bank. Requirements
• University graduate in Economics, Finance or related discipline
• 4-6 years’ relevant experience in banking/ financial sector
• Excellent organizational and analytic skills
• Self-motivation with good interpersonal and communication skills
• Proficient in MS Office applications and Chinese Word Processing
• Good Command of spoken and written English and Chinese (Mandarin)
We offer
competitive packages and promising career opportunities to the right candidates. Please send your full resume with current salary, expected salary and the date of availability to Human Resources Department, Chiyu Banking Corporation Ltd, 8/F, Chiyu Bank Building, No. 78 Des Voeux Road Central, Central, Hong Kong or fax to 2986-3233 or by clicking Apply Now. Information provided will be treated in strict confidence and only be used for recruitment purposes. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.
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