Roll-Out Coordinator

Role: Roll-Out Coordinator 📍

Location:
Brussels, Belgium �
� Company: Tata Consultancy Services (TCS) Belgium 📅 Employment Type: Full-time Role Overview We are seeking a highly organized and proactive Roll-Out Coordinator to plan, coordinate, and execute deployment and roll-out activities across business and IT teams. The ideal candidate will play a critical role in ensuring smooth deployments, user adoption, operational readiness, and successful transition into steady-state operations. This role requires strong stakeholder management, project coordination, communication, and change management skills, along with the ability to work effectively with cross-functional and multilingual teams.

Key Responsibilities
Plan and coordinate detailed roll-out schedules, milestones, dependencies, and deployment activities across multiple teams and locations. Collaborate with development, testing, operations, business, and support teams to ensure deployment readiness. Validate readiness checklists, environments, support structures, and business preparedness prior to deployment. Monitor deployment progress, track issues, identify risks, and escalate challenges to ensure delivery timelines and quality standards are maintained. Deliver training sessions and knowledge transfer activities for end users, operations, and support teams. Maintain deployment documentation, runbooks, user guides, and rollout status reports. Gather stakeholder feedback and track rollout KPIs, including adoption rates, incident volumes, and user satisfaction metrics. Conduct post-deployment reviews, identify lessons learned, and implement continuous improvement initiatives. Support hypercare activities, troubleshooting efforts, and transition to operational support teams. Manage stakeholder communications and expectations throughout the rollout lifecycle. Define and maintain rollback and contingency procedures to minimize deployment risks. Establish and monitor readiness and adoption metrics to measure rollout effectiveness. Coordinate multiple rollout initiatives simultaneously while ensuring governance and delivery standards are met. Required Skills & Experience Technical Knowledge Experience with project and portfolio management tools such as Microsoft Project, JIRA, and ServiceNow. Understanding of deployment and configuration management tools including Ansible, Puppet, and SCCM. Knowledge of IT infrastructure and enterprise information systems. Familiarity with software testing and quality assurance practices, including UAT and Regression Testing. Experience supporting deployments involving enterprise platforms such as Microsoft 365, SAP, and ServiceNow. Proficiency in reporting and analytics tools such as Power BI and Microsoft Excel. Understanding of change management methodologies such as ADKAR and Prosci. Familiarity with collaboration and training platforms including Microsoft Teams, SharePoint, and Learning Management Systems (LMS). Core Competencies Strong planning, scheduling, and rollout coordination skills. Excellent problem-solving and risk management abilities. Ability to coordinate business, IT, operations, and support teams effectively. Strong documentation and reporting skills. Ability to manage multiple priorities and concurrent rollout activities. Excellent communication and stakeholder management skills. Customer-focused and service-oriented mindset. Ability to gather feedback and drive continuous improvement initiatives. Strong collaboration skills with the ability to work both independently and within teams. Results-oriented approach with a focus on successful delivery. Qualifications Bachelor's degree or equivalent practical experience in Information Technology, Business Administration, Project Management, or a related discipline. Experience coordinating software, infrastructure, or enterprise application rollouts within complex environments. Preferred Certifications One or more of the following certifications is considered an asset: ITIL® 4 Foundation PRINCE2® Foundation or Practitioner Equivalent project, service management, or change management certification Language Requirements Fluent in English (written and spoken). French or Dutch (written and spoken) is considered a strong advantage. Ability to participate effectively in multilingual meetings and stakeholder engagements.