Support Specialist

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• Details Support Specialist Apply Now Requirements

Responsibilities:
• Provide timely and effective technical support to customers and internal teams.
• Troubleshoot and resolve software, hardware, and network issues.
• Document support cases, solutions, and processes in the knowledge base.
• Collaborate with the development and product teams to address customer issues and improve services.
• Assist in training users on software systems, tools, and best practices.
• Monitor support requests and ensure service level agreements (SLAs) are met. Qualifications

Education:
Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience:
Proven experience in a support or help desk role (2+ years preferred).
• Strong knowledge of computer systems, networks, and software troubleshooting.
• Proficiency in support tools and software (e.g., ticketing systems, remote support tools).
• Excellent problem-solving and communication skills.
• Customer-centric approach with a focus on delivering high-quality service.
• Ability to prioritize tasks and work under pressure.
• Knowledge of ITIL frameworks is a plus.

What we offer
How This Role Fits Into The Organization We are seeking a reliable and proactive Support Specialist to join our team. In this role, you will provide technical assistance and ensure smooth operations for both clients and internal stakeholders. The ideal candidate is a quick learner, an excellent communicator, and adept at problem-solving. Benefits
• Competitive salary and benefits.
• A friendly and collaborative work environment.
• Opportunities for career growth and professional development. Note: Interested candidates should send their resume, cover letter, and references here or to Career@insoftnepal.com.np. within 2026 August 13 Support Specialist Email Name Phone Upload your CV (.pdf, .docx, .jpg, .webp) Additional Information A research-driven software engineering company building secure, scalable, and intelligent digital solutions for enterprises, institutions, and governments. Quick Links
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