Regional Service Engineer

Il y a 23 heures

Genk, Flanders, Belgique SHANTUI EUROPE Temps plein
We are hiring a Regional Service Engineer Are you passionate about heavy machinery and thrive in an international environment? Join our team at the European Headquarters in Belgium and help us drive the highest customer satisfaction for Shantui equipment across the growing dealer network in Europe About Your New Role As a 1st class Regional Service Engineer, you will be the cornerstone of our regional service operations, reporting directly to the European Service Manager. You will play a crucial role in building trusted partnerships with both internal and external stakeholders while securing an outstanding overall aftersales support function, including parts, service, warranty, and training.

Key Responsibilities
• Provide second-line service support for technical field problems on new and used equipment.
• Pre-validate and audit regional warranty claims, defining and managing warranty conditions on new equipment.
• Deliver technical training to dealer service trainers, service engineers, and mechanics.
• Manage the timely execution of Service Campaigns based on announced quality improvement and safety bulletins.
• Carry out and control Pre-Delivery-Inspections (PDI) and the commissioning of new equipment.
• Coordinate technical information and communication among regional dealers, customers, and Shantui Headquarters.
• Manage field product reports (FPR) and interact with the Quality and Engineering Departments. Who We Are Looking For
• A professional with strong customer orientation, analytical skills, time management, and proactive decision-making abilities.
• A professional based in EU, preferably in Germany, France, Italy, Benelux countries
• A candidate with fluent English, allowing for seamless communication, including technical terminology.
• Knowledge of an additional EU language will be considered a strong asset Apply now Contact directly regarding this position: Erçin Güleryüz ercin@shantui.com Ready to resolve complex technical challenges and develop talent within a global organization?