Conversational AI Content Designer – Freelance Contract

Conversational AI Content Designer – Freelance Contract

Location:
Brussels, Belgium Working model: Hybrid – 2 days per week onsite in Brussels Contract: Freelance / Contract Duration: Multi-year programme Language: Fluent/very good French OR Dutch , plus very good English I'm currently looking for a Conversational AI Content Designer to join a major long-term digital and AI programme in Brussels. This role sits at the intersection of content design, conversational UX and Generative AI . You'll help design how users interact with chatbot and AI-powered services, creating clear, intuitive conversations while working closely with UX/UI Designers, AI/LLM specialists, developers and product stakeholders. This is not a traditional marketing/content-writing position . We're looking for someone with experience designing content and conversations for digital products, chatbots, virtual assistants or AI-enabled services . What you'll be doing
- Design chatbot conversations, dialogue flows and conversational journeys
- Define and maintain tone of voice, response patterns and conversational content
- Translate complex business and user requirements into simple, intuitive conversations
- Develop and maintain conversation flows, intents, datasets and content structures
- Work with AI/LLM teams on prompts, generated responses and conversational behaviour
- Analyse user feedback and conversation data to continuously improve experiences
- Conduct or contribute to user research, usability testing and A/B testing
- Apply conversational UX, accessibility and information architecture principles
- Work within established design systems and Agile delivery teams
- Collaborate closely with UX/UI, Product, Engineering and AI specialists
- Produce clear documentation for conversation designs, content decisions and handover
- Consider GDPR, AI ethics, security and accessibility when designing AI interactions What we're looking for You'll ideally have commercial experience across several of the following:
- Conversational Design / Conversation Design
- Chatbots, virtual assistants or Conversational AI
- UX writing / Content Design
- Dialogue and conversation-flow design
- Tone of voice and microcopy
- User journeys and information architecture
- Generative AI / LLM-powered products
- Prompt design / prompt engineering
- Training or evaluation datasets
- User research and usability testing
- Accessibility / inclusive design
- Agile / Scrum / Design Thinking
- Figma and collaborative design tools
- Git/version control exposure would be advantageous
- Tools such as Rasa, Botpress or Voiceflow would be beneficial Experience delivering conversational products into enterprise or production environments would be particularly valuable. Language requirement This is important: French OR Dutch – very good/fluent level English – very good/fluent level Candidates who don't meet the language requirement unfortunately cannot be considered. Seniority I'm interested in candidates across: Junior: 1+ years relevant experience Medior: 3+ years relevant experience Senior: 5+ years relevant experience The key is having genuine hands-on conversational/content design experience , rather than job title alone. Interested? If you've worked on chatbots, conversational AI, virtual assistants or AI-powered digital products and have strong Content Design/UX Writing skills, I'd be keen to speak with you. Please send me your CV, day rate, availability, location and confirmation that you can work 2 days per week onsite in Brussels .