Process engineer

T Nexeo is currently looking for a Process Engineer – Invest & Financial Insurance to join the Investment & Financial Insurance team of one of our leading banking clients in Brussels. You will join a dynamic investment and financial insurance environment within an Agile organization. The team is responsible for developing and maintaining end-to-end solutions for investment products , with a strong focus on digitalization, customer accessibility, operational efficiency and regulatory requirements. You will work within the Advice Cluster , supporting the Contracting activities related to investment portfolio contracts, including contracting flows, legal aspects, pledging, donations, contract activation and contract addenda . This is an excellent opportunity for a Process Engineer / Business Analyst with experience in investment products and process optimization who enjoys working autonomously, collaborating with business and IT stakeholders and contributing to continuous improvement. 🎯 Your Responsibilities Process Management & Optimization
- Define and implement new business processes and sub-processes in line with the bank's business architecture and strategic objectives.
- Analyze and improve existing processes with a strong focus on customer satisfaction, operational efficiency and risk management .
- Regularly monitor and assess processes using KPIs, customer feedback, incidents and operational data .
- Identify process inefficiencies, risks and improvement opportunities.
- Conduct detailed process analyses and improvement studies .
- Ensure that processes remain efficient, simple and aligned with the bank's strategic objectives.
- Collaborate with operational teams to ensure that processes are practical and effectively implemented on the ground. Investment & Contracting Processes
- Analyze and optimize processes related to investment portfolio contracts .
- Work on contracting flows and related operational processes.
- Contribute to process improvements related to:
- Contracting flows
- Contract legal aspects
- Pledging
- Donations
- Contract activation
- Contract addenda
- Ensure that business processes properly address customer, operational, legal and regulatory requirements.
- Identify opportunities to simplify and digitize investment-related processes. Business & IT Collaboration
- Act as a key interface between Business, IT, Operations and other stakeholders .
- Translate business and process requirements into clear needs for application changes.
- Contribute to the definition and testing of IT application changes impacting business processes.
- Participate in solution design and validation during ideation phases .
- Ensure that proposed solutions meet customer and employee needs while remaining aligned with the bank's strategy.
- Contribute to solutions that improve simplicity, efficiency, lean processes and risk management . Documentation & Governance
- Create and maintain clear, simple and easy-to-use process documentation .
- Standardize processes and ensure consistent implementation across operational teams.
- Maintain documentation required to support incident resolution and future process changes .
- Ensure processes and documentation comply with internal and external requirements .
- Work closely with Legal, Compliance, Permanent Control, General Inspection and other control functions when required. Change Management & User Support
- Identify the change management needs associated with new or modified processes.
- Plan and execute change management activities to ensure successful adoption.
- Support employees and customers in understanding and adopting new processes and application changes .
- Prepare and coordinate communication, guidance and support activities.
- Provide post-implementation support and answer user questions.
- Follow up on issues and improvement opportunities after implementation. Agile Way of Working
- Work as part of a multidisciplinary Agile Squad composed of Business, IT and other relevant expertise.
- Contribute actively to defining, building, testing and implementing products and services.
- Support the team in delivering user stories within planned sprints .
- Participate in Agile ceremonies, including Sprint Planning, Daily Stand-ups, Reviews, Retrospectives and Quarterly Agile Planning .
- Estimate the scope and complexity of assigned activities.
- Organize work independently and prioritize activities according to business value.
- Contribute beyond your specific area of expertise to support overall squad objectives and sprint delivery . 👤

Your Profile

- Proven experience as a Process Engineer, Business Analyst, Process Analyst or similar role .
- Previous experience in banking, investments, financial services or insurance .
- Strong understanding of business process management and optimization .
- Experience analyzing complex processes and translating business needs into practical solutions.
- Experience working with Business and IT stakeholders .
- Comfortable working in an Agile environment .
- Strong ability to work independently and take ownership of assigned activities.
- Experience with change management and user adoption is a strong advantage.
- Knowledge of investment products and/or financial insurance is highly appreciated. 💻 Technical & Business Skills Mandatory:
- Strong knowledge of business process analysis and optimization .
- Experience with process mapping and documentation .
- Experience translating business requirements into functional needs .
- Good understanding of IT application changes and testing .
- Experience working with KPIs, process performance indicators and customer feedback .
- Good understanding of Agile methodologies and ceremonies .
- Strong knowledge of MS Office . Nice to have:
- Knowledge of investment products .
- Experience with financial insurance products .
- Knowledge of contracting processes .
- Experience with process modelling tools .
- Experience with change management .
- Knowledge of banking regulations, compliance and operational risk. 📊 Key Skills
- Business Process Management
- Process Engineering
- Process Optimization
- Business Analysis
- Process Mapping
- Requirements Analysis
- Investment Products
- Financial Insurance
- Contract Management
- Operational Efficiency
- Risk Management
- Customer Journey Optimization
- Change Management
- User Support
- IT Testing
- Agile / Scrum
- Stakeholder Management
- Process Documentation
- Continuous Improvement 🌍 Languages
- English: Strong professional communication skills.
- French and/or Dutch: Good professional communication skills.
- Ability to communicate effectively with business, IT and operational stakeholders. 🤝 Soft Skills
- Strong analytical and problem-solving skills .
- Highly structured and organized .
- Customer-oriented with a strong focus on delivering practical solutions.
- Excellent communication and stakeholder management skills .
- Able to work independently and take ownership .
- Collaborative and comfortable working in multidisciplinary teams.
- Proactive and solution-oriented .
- Strong attention to detail and quality mindset.
- Flexible and adaptable to changing priorities.
- Curious and eager to learn and continuously improve processes .
- Comfortable challenging existing ways of working and proposing innovative solutions.
- 📩 Interested in this opportunity? Send me your updated CV and let's discuss the role