IT Asset Logistics Admin/Engineer – Deskside support

Job description
●      Job Title: IT Asset Logistics Admin/Engineer – Deskside Support ●      Duration: One Year duration ●      Schedule: Mondays-Fridays (Full-time on-site) ●      Site address: 20, Avenue Fleming, 1300 Wavre, Belgium ●      Language: Must be fluent in French and English ●      DOJ: Immediate ●      Needs Driver's License     Job Summary The IT Logistics Administrator is responsible for day-to-day deskside PC hub operations, including management of the ServiceNow PC request queue, hardware transfer orders, stockroom and consumable inventory, and routine reporting and audits. The role ensures accurate asset records, timely fulfilment of hardware requests, and compliant logistics operations in line with GSK’s asset management, ServiceNow, and operational governance standards.

Key Responsibilities
Deskside PC Hub & Request Fulfilment
- Manage the ServiceNow PC request queue, ensuring timely triage, assignment, and fulfilment of hardware requests for end-users and projects in line with agreed SLAs and KPIs.
- Coordinate deskside PC hub activities, including receipt, preparation, imaging, and deployment of PCs and related end-user devices in accordance with approved GSK standards and procedures.
- Create and update transfer orders and related logistics records to track movement of hardware between locations, stockrooms, and users, maintaining accurate asset and inventory data.
- Liaise with vendors and logistics providers to schedule deliveries, collections, warranty repairs and technology refresh activities, ensuring minimal disruption to business operations.
- Install and configure operating systems, core applications, and software/driver updates on laptops and PCs, following security, compliance, and configuration guidelines.
- Handle physical IT assets, including packing and unboxing laptops/PCs, moving and organising IT equipment, consumable stock handling, lifting packages, and receiving deliveries into the stockroom.
- Receive equipment from users and vendors, perform quality assurance testing, cleaning of laptops and PCs, update stockroom records, and plan end-of-life disposal in coordination with approved disposal vendors.
- Raise and manage incidents, service requests, and internal tickets related to hardware, configuration, or issues, ensuring clear documentation and timely resolution.
- Regularly review SOPs, knowledge articles, and personal learnings, preparing and updating notes or work instructions to improve consistency and efficiency of service delivery.
- Contribute to continuous improvement of deskside and stockroom processes by identifying recurring issues, proposing enhancements, and supporting implementation of agreed changes. ServiceNow & Asset Management Support
- Maintain accurate hardware asset records in ServiceNow, ensuring all PCs, laptops, monitors, and peripherals are correctly registered, tagged, and associated to stockrooms and users.
- Update ServiceNow asset and request data (status, owner, location, serial/asset tags) to support end-to-end asset lifecycle management and reporting.
- Support configuration and data quality for PC-related queues, catalogue items, and stockroom records, raising issues to Asset Management or ServiceNow support teams as required. Stockroom & Inventory Control
- Operate local IT stockrooms, ensuring secure storage, clear labelling, and logical organisation of PCs, accessories, and consumables.
- Monitor stock levels for standard hardware and consumables; initiate replenishment via approved procurement and transfer processes when thresholds are reached.
- Perform weekly and monthly inventory reconciliations between physical stock and ServiceNow/asset records, resolving discrepancies and documenting remediation actions.
- Conduct on-demand inventory audits (for example, in support of risk, compliance, or project requirements) and provide evidence packs to audit and governance teams. Hardware Consumables & Ordering
- Raise and track purchase requisitions, transfer orders, or internal requests for hardware consumables (keyboards, mice, cables, docking stations, etc.) in line with GSK procurement processes.
- Coordinate delivery and stocking of consumables, updating inventory records to reflect receipts, issues, and returns. Reporting & Operational Governance
- Produce weekly and monthly status reports covering request volumes, fulfilment times, open ageing, stock positions, and audit outcomes for deskside PC hub operations.
- Contribute to operational dashboards and scorecards for hardware logistics, highlighting risks, issues, and improvement opportunities to the Service Manager or regional lead.
- Support continuous improvement activities related to PC request handling, stockroom processes, and inventory accuracy. Compliance, Risk & Audit
- Ensure logistics and stockroom operations adhere to GSK security, compliance, and asset management policies, including appropriate handling and disposal of hardware.
- Maintain documentation and evidence required for internal and external audits (inventory snapshots, reconciliation reports, exception logs, and remediation plans).
- Support completion and tracking of mandatory compliance and security trainings relevant to IT logistics and asset handling. Required Qualifications & Experience
- Experience in IT logistics, asset management, or IT stockroom/warehouse operations within an IT service environment.
- Practical experience working with ITSM or asset management tools; prior exposure to ServiceNow Hardware Asset Management or request modules is desirable.
- Strong understanding of hardware asset lifecycle processes (receipt, stock, assignment, return, disposal) and inventory control practices.
- Familiarity with ITIL-aligned service operations and request fulfilment processes.
- Basic knowledge of procurement and ordering workflows (PRs, POs, transfer orders) in a corporate environment. Skills & Competencies
- High attention to detail and accuracy in data entry, labelling, and inventory reconciliation.
- Strong organisational skills with the ability to manage multiple requests, stock movements, and reporting deadlines.
- Effective communication skills to collaborate with deskside support, asset management, procurement, vendors, and business stakeholders.
- Proficiency in standard productivity tools (Microsoft 356 Suite e.g. MS Outlook, MS Word, MS Excel, MS Power point, MS One note) for reporting and dashboards.
- Problem-solving mindset with a focus on operational efficiency, customer service, and continuous improvement.