Digital Educator

About the role
What makes us who we are today… At EPiC , we develop innovative and creative products and services that provide total communication and information solutions. Among a plethora of services, web design and development, tailor-made applications, business-to-business applications, and business-to-client applications are a few that

we offer
. Satisfied clients in Greece and Ireland are a testament to the quality of our work. The general purpose of EPiC is to develop and promote advanced information technologies for multi-user operation. EPiC’s business philosophy is to ensure the highest quality product, total client satisfaction, timely delivery of solutions, and the best quality-to-price ratio found in the industry. Our emphasis is on offering a high degree of product user-friendliness through a positive, creative, and focused company staff. We are looking for a Digital Educator to join our team at the European External Action Service (EEAS) in Brussels, replacing a current consultant. You will support the division in delivering training on current and future IT solutions, helping colleagues across the organisation make the most of the tools they use every day. The ideal candidate is part trainer, part salesperson and fully IT-savvy: someone who picks up new technology fast, explains it with confidence, and gets people excited to use it. Responsibilities Training delivery
•   Deliver engaging training sessions, in person and online, on current and upcoming IT solutions used across the EEAS.
•   Cover a broad range of topics, including Webex, business and productivity applications, new developments and DevSecOps.
•   Adapt content and delivery style to diverse audiences, from general users to senior management and VIPs. Training materials and content
•   Create clear, high-quality training materials: presentations, user guides, quick-reference cards and documentation.
•   Produce short training and how-to videos for self-paced learning.
•   Keep materials up to date as solutions evolve and new releases are rolled out. Coordination and engagement
•   Schedule, organise and lead training sessions, workshops and meetings with stakeholders.
•   Promote new IT solutions to users, encouraging adoption and showing their value in everyday work.
•   Collect feedback from participants and use it to improve training content and delivery. Continuous learning
•   Quickly get up to speed on new tools and solutions, often ahead of their wider rollout.
•   Drive your own learning and development to stay current with the IT landscape and training best practices. Requirements Must have
•   Proven experience as an IT trainer, digital educator or in a similar user-facing training role.
•   Ability to quickly adapt to and master new IT solutions.
•   Self-directed approach to learning and professional development.
•   Experience creating training materials, documentation and training videos.
•   Experience scheduling and leading meetings and training sessions.
•   Experience delivering training to diverse audiences, including general users and VIPs.
•   Strong IT literacy, including collaboration tools (e.g. Webex) and a working understanding of modern development practices such as DevSecOps.
•   Proficiency in English (written and spoken). •  Must be an EU citizen and hold a valid passport. Significant advantage
•   Previous experience working with the European Commission or other EU institutions. Personal profile
•   Excellent presentation and communication skills, with a persuasive, "sales" mindset.
•   Confident and diplomatic with senior stakeholders and VIP audiences.
•   Patient and user-focused, able to make technical topics simple and practical.
•  Organised and proactive, comfortable working independently in a hybrid setup.

How to apply
Send your CV in Europass format together with a short cover letter, highlighting your training experience, examples of materials or videos you have produced, and any work with EU institutions. Please state your availability in your application.