Senior IT Helpdesk Officer
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- International environment ( Offices in France, Belgium, Luxembourg, Switzerland & Canada)
- + 450 employees
- over 20% growth each year As Senior IT Helpdesk Officer, you will be responsible of the following tasks:
- Provide 1st & 2nd line support by telephone, mail or in person
- Active filtering, handling, coordination and follow-up of IT service requests
- Provide user assistance in a broad sense including tablets, Smartphone’s, ... via all our communication means like phone, mail, IT corner, etc.
- Identify, track, and resolve hardware and software incidents that affect the end-users
- Ensure Workstation Assets Management
- Be able to master, set up and configure workstations
- Prepare accurate and timely support documentation where required
- Active contribution in Workplace related projects
- Coordinate technical assistance to resolve operational issues provided by internal and external service providers
- Liaise with external suppliers to ensure delivery to agreed standards and timescales
- Advise on workplace & mobile architecture in a broad sense (conceptual)
- Be a driver in innovation & improvement projects Profile
- Bachelor/Master’s degree or relevant experience
- Excellent level of French AND English
- At least 5 years of experience within a similar role
- Proficient working knowledge of Active Directory, Mac OS, Office 365, PowerShell, SCCM and Windows 10
- Attention to detail and a good communication Working for Nexeo
- A very attractive salary package
- Interesting career opportunities
- Ambitious goals are encouraged
- A lot of fun If you’re motivated, flexible, open minded and ready to be a Nexeo Consultant this function of Senior IT Helpdesk Officer is made for you @IT @Consultant @Freelance @Helpdesk @IT Support @Active Directory @SCCM @ITIL
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