Customer Care Operations Planner
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- Opvolgen van de werkdruk via de verschillende kanalen (telefonie, e-mail & chat) en de personeelsbezetting hieraan aanpassen;
- Inkomende mails toewijzen aan de juiste collega naar ieders competentie;
- Uurroosters opstellen, vakantieplanning beheren en zorgen voor een continue operationele bezetting;
- De personeelsbehoefte correct voorspellen en daarvan een correcte planning maken;
- Rapporten opstellen om zo de efficiëntie te verbeteren en de managers te ondersteunen in hun beslissingen. Company Dit bedrijf is gelegen in Anderlecht en is vlot bereikbaar. Ze produceren en verkopen heel wat elektronische producten voor huishoudelijk gebruik. Profile Wat heb jij aan talent voor de rol als Customer Care Operations Planner?
- Je beheerst vlot het Nederlands en Frans, kennis van het Engels is mooi meegenomen;
- Je kan vlot werken met MS Office (vooral Excel), kennis van Avaya is een troef;
- Je hebt goede analytische skills en kan probleemoplossend denken;
- Je beschikt over zeer goede organisatorische en communicatieve skills, je bent nauwkeurig en weet prioriteiten te stellen;
- Je beschikt bij voorkeur over ervaring in planning, workforce management of realtime coördinatie in een contact center. Offer Wat krijgt de nieuwe Customer Care Operations Planner in return? Je komt terecht in een dynamisch team waar je op voltijdse basis zal ondersteunen. Je werkt 39,5/ week en krijgt hiervoor een mooi loon aangevuld met extralegale voordelen. Je start met interimcontracten en maak kans op een vast contract na jouw inloopperiode
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