IT Data Support Management Service

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About Us
* For more than 25 years, ITS Group has been a French ESN specializing in digital transformation, employing around 1,400 employees across 8 agencies in France and 1 in Belgium. Our expertise: IT infrastructure & operations, cloud & managed services, mobility, workstations & networks, strategy, consulting & AMO, cybersecurity, development of business applications. ITS Group places its CSR commitment at the heart of its concerns by developing sustainable and responsible digital technology and by promoting the professional and personal development of its employees. Find out more: www.itsgroup.com *About the Job :* Great assignments await you with our key account clients in rich and varied environments Within the Digital Workplace domain, you will ensure that software, SaaS solutions, and licenses are governed, controlled, optimized, and continuously improved across the organization. Service description: As a Software Governance, SaaS & License Management Consultant, you will act as the central owner of the software governance process execution and monitoring. You will ensure that:
- All software and SaaS solutions are properly assessed, approved, and inventoried
- Governance processes are effectively applied, measured, and continuously improved
- Licenses are controlled, optimized, and aligned with real usage This is a hands-on coordination and governance role, combining operational rigor with continuous improvement responsibilities.

Key Responsibilities

- Governance Process Ownership & Monitoring
- Execute and monitor the end-to-end software and SaaS governance process
- Ensure that all required security, compliance, procurement, and architecture checks are consistently applied
- Define and track governance KPIs (e.g., lead time, compliance rate, process gaps)
- Identify bottlenecks, inefficiencies, and governance gaps
- Drive continuous improvement of governance processes, tools, and ways of working
- Promote a pragmatic governance approach balancing control and business agility
- Software & SaaS Intake Governance
- Govern the intake of new software and SaaS requests
- Ensure no tool is introduced without proper approval and validation
- Challenge requests by identifying existing internal solutions
- Coordinate and follow up all required reviews and approval.
- Software Inventory & Data Quality
- Ensure that all software and SaaS solutions are correctly inventoried and maintained
- Own and maintain the software catalogue / SaaS inventory, including:
- Solution details
- Ownership
- Approval status
- Licensing model
- Lifecycle status
- Ensure completeness, accuracy, and consistency of inventory data
- Reduce shadow IT by improving visibility and governance coverage
- License Management & Optimization
- Manage licenses under Digital Workplace responsibility
- Ensure timely renewals and contract follow-up
- Monitor license usage and identify optimization opportunities
- Analyze usage reports and drive cost optimization actions
- Ensure alignment between purchased licenses and actual usage
- Contribute to license governance best practices and policies
- Stakeholder Coordination
- Act as the central coordination point between:
- Business teams
- Digital Workplace
- Architects
- Information security & data protection
- Procurement & vendor management
- Other IT teams
- Ensure smooth collaboration and timely decision-making
- Proactively follow up and drive actions to closure
- Reporting & Continuous Improvement
- Produce and analyze governance and license usage reports
- Define and track KPIs for service performance and governance effectiveness
- Identify trends, risks, and improvement opportunities
- Improve transparency and reporting for stakeholders and management
- Documentation & Process Enablement
- Maintain and improve governance documentation (Confluence, SharePoint, etc.)
- Ensure processes are clear, accessible, and understood by stakeholders
- Support integration of governance into procurement and tender processes
- Contribute to standardization and simplification of governance flows You have the following skills

Requirements:

- You are able to speak, read and write fluently English and French or Dutch.
- 3 to 4 years of experience in:
- IT Governance
- IT License Management
- Software/SaaS coordination
- Strong understanding of:
- Software/SaaS intake and approval processes
- Governance frameworks and compliance topics (GDPR, vendor risk, security review)
- Proven experience with license management or usage monitoring
- Strong stakeholder coordination skills across multiple domains
- Strong ownership mindset: proactive, structured, autonomous
- Analytical mindset with experience in KPI definition and reporting
- Excellent communication skills (business & IT)
- Experience with documentation tools (Confluence, SharePoint, etc.)
- Structured and detail-oriented with strong follow-up discipline
- Able to manage complexity and incomplete information
- Hands-on and solution-oriented
- Strong communicator who can bridge business, IT, and governance topics
- Focused on both control and continuous improvement Nice-to-Have
- Experience in a regulated or international environment
- Experience with:
- SaaS lifecycle management
- Procurement / tender processes
- Software asset or license governance
- Familiarity with tools such as:
- ServiceNow, Ivanti, Jira
- Power BI, Excel, Power Apps
- Knowledge of ITIL or service management best practices
- Exposure to AI governance or EU AI Act *Fourchette de salaire :* Salary Conform To Your Experience & Skills *About You :*
- You have at least 5 years of professional experiences in IT
- If you are at least fluent in FR/ENG or NL/ENG it’s best
- You’re eager to learn, motivated and curious
- Let’s have a chat *About the Process :*
- 1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.
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Job description
s sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.
- Package proposal so we all agree beforehand.
- Your CV is sent to the different clients you’ve agreed to, to find the best mission for you *Advantages :*
- Hospitalization insurance (partner/children incl.)
- Group insurance
- Dental insurance (partner/children included)
- 20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
- 11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
- Representation fee net per month.
- Internet fee of € 40 per month.
- Daily fee of 5.50€ net /day provided.
- Subscription GSM unlimited calls for Belgium (ITS subscription)
- Training plan (e-learning
- certification at ITS charge) Extra advantages:
- Being a rather small team in BE (6 in back-office), we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.
- Regular follow-up (every 3 to 6months depending on your needs/will)
- Regular teambuilding to meet-up and have fun (every 3 months more or less)
- Flexibility and trust
- Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts
- Co-optation system because sharing is caring