Service Desk Officer – Windows
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- Deliver first and second-line IT support in accordance with established service level agreements.
- Manage incoming incidents and service requests through a professional ticketing system and direct channels.
- Provide on-site assistance at the service desk counter for internal staff members.
- Perform hardware installations and configure laptops with modern operating systems for end-users.
- Support users with software-related issues within cloud-based productivity suites.
- Assist in the technical transition between different enterprise resource planning systems. Requirements
- You have 5+ years of experience in first and second-line IT support.
- You possess 5+ years of expertise with Microsoft Windows and Office 365.
- You bring 5+ years of experience in laptop hardware configuration and maintenance.
- You are fluent in Dutch with professional proficiency in English. Nice to Haves
- Experience with SAP.
- Familiarity with ITSM ticketing tools. Offer
- Start date: ASAP
- Duration: 2 months
- Work regime: Full-time
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Location:
Aartselaar
- Working model: Onsite
- Contract: open to freelancers only
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