IT Technician

Context The technician shall be capable of managing an IT environment in the broadest sense of the term; using deployment and software management tools; making modifications in Active Directory (GPOs, groups, users, OUs); updating inventory; assigning IP addresses and understanding what a VLAN is; being comfortable with Microsoft and Android operating systems; assisting lower support levels in solving hardware and software issues on all types of devices; providing user support by telephone, email and through a ticketing system; having an understanding of what SSO (Single Sign-On) is; prioritizing interventions according to urgency; being multitasking, versatile and resistant to stress. Required Profile Core Activities
- Assemble a computer.
- Configure a computer.
- Install peripherals.
- Integrate a computer into a network environment.
- Ensure maintenance and servicing of installations.
- Diagnose failures or anomalies.
- Restore a computer or peripheral to operational condition, including its network components.
- Provide general support on-site or remotely.
- Complete technical intervention reports. Specific Activities
- Install protection tools.
- Connect a computer to a wired network.
- Configure and secure wireless connections.
- Configure a peer-to-peer local network.
- Use remote maintenance tools.
- Restore software functionality.
- Guide users through problem-resolution processes.
- Connect a user to a wired or wireless network.
- Provide technical support.
- Perform backup operations.
- Assess intervention costs.
- Resolve technical problems, such as identifying workstation failures and replacing defective components.
- Repair defective compoEnnents through replacement or restoration.
- Ensure maintenance and upgrades of software programs.
- Ensure the availability and security of network applications.
- Ensure the availability and security of operating systems. Skills Required for the Mission
- Comply with procedures (notably ISO 27001), standards and methods (ITIL, etc.) and the tools in use .
- Respect agreed

working hours
.
- React quickly, calmly and with self-control in the event of unexpected situations.
- Strictly apply company rules regarding safety, hygiene and environmental protection.
- Respect professional ethics and apply the regulations and instructions in force within the company.
- Present a positive image of the company .
- Integrate into the working environment.
- Communicate easily.
- Support the company's objectives.
- Work methodically and rigorously.
- Respect logical and methodological processes.
- Strictly follow technical documentation.
- Adapt to new products and technologies.
- Analyze and synthesize technical information.
- Develop technical and functional relationships within the working environment.
- Remain constantly attentive to customer needs.
- Demonstrate pedagogical skills.
- Demonstrate flexibility. Experience and Expertise
- Experience in the maintenance of medical carts.
- Experience in a hospital environment.
- Proficiency with SCCM tools for workstation deployment.
- Ability to configure solutions (or environments) such as BOMGAR, Office 365, SSO, etc Language

skills:
French and English