Support Engineer

IT-Planet is the HR specialist for flexible and temporary IT staffing. We deliver IT projects for leading clients across Flanders and Brussels within Infrastructure Services, Application Development, and Software Testing. With more than 15 years of experience, we help IT professionals achieve their career ambitions. At IT-Planet, you have every opportunity to grow, learn, and thrive. To strengthen our team, we are currently looking for a Service Desk Engineer (1st & 2nd Line Support) for an exciting project in Liège . About the Project As a Service Desk Engineer, you will join a dynamic IT environment where you act as the first point of contact for end users experiencing technical issues. You will provide both 1st and 2nd line support, ensuring a smooth and efficient workplace experience. This role combines technical troubleshooting with strong communication skills, allowing you to make a real impact on user satisfaction and operational continuity. Your Responsibilities
- Provide 1st and 2nd line support to end users.
- Analyze and resolve workstation and hardware-related issues.
- Support users with Microsoft 365 applications, including Outlook, Teams, and Office apps.
- Troubleshoot network-related issues such as connectivity, TCP/IP, Wi-Fi, and VPN problems.
- Install, configure, and support printers, laptops, desktops, and other IT equipment.
- Log, track, and resolve incidents and service requests through ticketing systems.
- Escalate complex incidents to specialized support teams when required.
- Manage user accounts and occasionally assign access rights at Service Desk level.
- Document solutions, procedures, and knowledge base articles. You Will Work With
- Microsoft 365 (Outlook, Teams, Office applications).
- Windows-based workstations and end-user devices.
- Desktop, laptop, printer, and peripheral hardware.
- Network technologies including TCP/IP, Wi-Fi, and VPN.
- IT Service Management and ticketing tools.
- ServiceNow, Jira Service Management, Topdesk, or similar platforms.
- User account and access management processes. Who Are You?
- You have 1 to 2 years of experience in a Service Desk, Help Desk, or Desktop Support role.
- You have a solid knowledge of Microsoft 365.
- You possess a basic understanding of networking concepts, including connectivity, TCP/IP, Wi-Fi, and VPN.
- You have experience providing hardware support for PCs, laptops, printers, and peripherals.
- You are familiar with ticketing tools such as ServiceNow, Jira Service Management, Topdesk, or similar solutions.
- You are customer-oriented and have excellent communication skills.
- You have a hands-on attitude and strong problem-solving abilities.
- You are eager to learn and interested in new technologies.
- You can remain calm under pressure and effectively manage priorities.
- You are a proactive team player.
- You have a very good command of French and a good knowledge of English.
- Knowledge of Dutch is considered a strong asset. Location
- Liège, 100% onsite
- 6-month assignment (extension possible) Offer

We offer
an attractive compensation package tailored to your experience, skills, and responsibilities. In addition, you can expect:
- A challenging role within a dynamic IT environment.
- The opportunity to gain valuable experience within a professional Service Desk organization.
- A fully onsite working environment in Liège.
- Professional guidance and career support.
- Access to training and development opportunities.
- The opportunity to work alongside experienced IT professionals. What Really Matters At IT-Planet, you are at the center of everything we do. Through personal guidance and regular follow-up, we help you build the career path that matches your ambitions. We invest in your growth through training, certifications, and challenging projects. We also value a healthy work-life balance and provide support to help you succeed both professionally and personally. It's no coincidence that we are recognized year after year as a Great Place to Work. Freelancer? Freelancers are also welcome to apply. Do not hesitate to contact us for a customized proposal. As a freelance consultant, you can also benefit from training opportunities, knowledge-sharing initiatives, and networking events through IT-Planet.