Czech & Lithuanian Speaking Customer Support Representative
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Location:
Ghent, Belgium (Hybrid: 4 Days Onsite / 1 Day Remote) Industry: Commercial Transport & Heavy Vehicle Manufacturing ### Role Overview A premier international producer of heavy vehicles and commercial transport technology is hiring a dedicated Customer Advisor to join its facility in Ghent, Belgium. In this position, your main goal is to minimize fleet downtime and keep global logistics networks moving smoothly. Functioning as a vital liaison between corporate clients and senior engineering teams, you will deliver high-level technical direction, diagnostic support, and custom operational strategies to service partners and fleet managers across the globe. ### Core Responsibilities
- Client Consultation: Serve as a direct line of contact for high-priority inquiries via phone and digital channels, maintaining strict brand standards for safety and performance.
- Complex Problem-Solving: Evaluate multi-faceted operational challenges to deliver rapid, data-informed solutions for international business partners.
- Cross-Functional Collaboration: Partner with engineering, sales, and supply chain departments to accelerate issue resolution and maintain precise data records across company platforms.
- Structured Hybrid Schedule: Work four days on-site at the Ghent office with one flexible remote work day per week.
- Paid Onboarding Program: Complete a fully compensated, initial training module. Prior mechanical or engineering background is not mandatory; all specialized product knowledge is provided. ### Candidate Requirements Language Skills
- Bilingual Proficiency: Native or fully fluent in Czech and Lithuanian (both oral and written), with the capacity to transition seamlessly between both languages in business contexts.
- English Competency: Minimum B2 level (Upper-Intermediate) to navigate enterprise software, produce reports, and communicate with global colleagues. Core Qualifications
- Composure Under Pressure: Ability to manage high-stakes client interactions and maintain focus during peak operational hours.
- Technical Agility: Proficiency in navigating complex enterprise platforms and managing multiple digital workflows simultaneously.
- Shift Flexibility: Readiness to work within a 24/7 rotational schedule to sustain continuous coverage for global logistics operations. ### Compensation & Benefits Financial & Health Package
- Competitive
Salary:
Highly competitive base pay structured to reflect specialized dual-language skills.
- Full Healthcare Coverage: Premium health and life insurance plans active from your start date for you and your dependents.
- Predictable Scheduling: Shift rotas are distributed well in advance to support personal planning and work-life balance. Relocation & Progression
- Relocation Support: Includes 30 days of fully covered, move-in-ready housing in Ghent to assist with your initial transition to Belgium.
- Career Growth: Access structured progression paths leading toward global leadership, corporate training, or technical specialization. ###
How to Apply
Submit your current CV in English to enter the selection process. Qualified candidates will be contacted directly by the talent acquisition department.
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Czech & Lithuanian Speaking Customer Support Representative (Hybrid)
Il y a 3 semaines
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