Account Manager – Fleet

Il y a 3 semaines

Brussels Metropolitan Area, BRU, Belgique Stark Recruitment Télétravail Temps plein

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Introduction Our partner is a growing Belgian company active in electric mobility and smart charging solutions. The company supports B2B customers in the implementation and day-to-day management of charging solutions for their vehicle fleets. As the business continues to grow, we are looking for an Account Manager who will become the main point of contact for a portfolio of fleet customers. This is a hands-on role combining customer relationship management, operational problem solving, project coordination and commercial development. Your Responsibilities
- Act as the main point of contact and trusted partner for B2B customers, particularly fleet managers, managing the relationship throughout the entire customer journey.
- Handle customer questions related to charging solutions, platforms, invoicing, charging cards, installations and operational processes, taking ownership of issues from initial request through to resolution.
- Build strong relationships with fleet managers, HR, procurement and other stakeholders, understanding their business context and proactively identifying potential issues, needs and areas for improvement.
- Organize operational customer meetings when required, covering ongoing actions, KPIs, operational challenges, improvement opportunities, market developments and future needs, and ensure agreed actions are followed up.
- Guide new customers through onboarding and coordinate the implementation or migration of charging solutions, working across internal teams to ensure a smooth transition.
- Advise customers on optimizations, new functionalities, changes and expansions to their existing setup, while identifying opportunities to further improve their use of the services.
- Identify opportunities to grow existing accounts through additional services, upselling and cross-selling, and support contract renewals in close collaboration with the Sales team.
- Act as the link between customers and internal teams, ensuring effective coordination, clear communication and follow-up across projects and operational matters, including outstanding customer payments where necessary.

Your Profile

- You have experience in Account Management, Customer Success, Project Management or a similar B2B customer-facing role, ideally within a complex service environment.
- You are strongly customer-oriented and enjoy solving problems, taking ownership of customer questions and following them through to resolution.
- You are a clear and confident communicator, both verbally and in writing, and communicate openly and proactively even when situations are challenging.
- You are organized and structured, while remaining flexible and calm when priorities or circumstances change.
- You are comfortable working autonomously and know how to collaborate effectively with different teams and stakeholders.
- You have experience with CRM systems and reporting tools. An affinity with electric mobility, charging solutions, fleet, energy or technology is a strong advantage.
- You have a good command of Dutch and French. English is considered an asset. What’s in it for you?
- The opportunity to take ownership of customer relationships within a fast-growing sector at the intersection of mobility, energy and technology.
- A varied position combining account management, operational problem solving, project coordination and commercial development.
- An ultra-competitive salary with a comprehensive package of extra-legal benefits , including premium health insurance and wellbeing initiatives, tailored to your experience and ambitions.
- A mobility budget designed to support your lifestyle and personal mobility choices.
- Flexible working arrangements, including hybrid working and flexible hours.
- Outstanding career development opportunities within a rapidly growing organization and an evolving sector. Conclusion Looking for a customer-facing role where you can combine relationship management with hands-on problem solving and commercial responsibility? We’d love to hear from you.

Account Manager – Fleet

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