Customer Success Representative

Il y a 4 semaines

Antwerp Flemish Region, VLG, Belgique Twizzit Télétravail Temps plein

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Providing customers with a seamless experience About The Job As a Customer Success Representative at Twizzit, you will provide all-around support to our customers, ensuring their experience of using our products and services is flawless. You will also provide some support and guidance to our Junior Customer Success Representatives. You will build strong relationships with customers, maximise their benefit from our offerings, and assist in overcoming any challenges they may face. This position requires strong communication skills, problem-solving abilities, and a customer-first mindset. About You We're looking for a proactive, process-driven, entrepreneurial colleague who strives to achieve the best outcome for our highly-valued customers. As our Customer Success Representative , you’ll be the everyday hero customers turn to: the person who makes their day easier, their work lighter, and their Twizzit experience unforgettable. You’ll guide them, support them, cheer them on, and sometimes save the day. No cape required (...but we love the energy). Essential
- Fluency (or at least professional proficiency) in Dutch, English and French
- Experience in customer success, support, onboarding, implementation or account management roles
- Strong communication skills with strategic customers
- Customer Relationship Management: building and maintaining strong relationships by understanding customer goals and aligning them with product capabilities
- Ability to gather and provide customer insights to internal stakeholders to enhance the overall customer and user experience
- Ability to take ownership of customer requests and drive them to resolution across multiple internal teams
- Experience working with enterprise customers or multiple stakeholders within customer organizations
- Strong follow-up and stakeholder management skills, ensuring commitments are tracked and delivered Preferred
- Familiarity with the SaaS industry
- An affinity with sports and/or clubs and foundations

What We Offer

- A competitive base salary (EUR 40K
- 47K) aligned with your knowledge and experience
- Coaching and training programmes
- Hybrid working pattern
- Inspiring offices in the heart of Utrecht, Antwerp and Assen
- A flat organisational structure, with short lines to management
- Full paid public transport for work purposes
- Top of the range Apple Macbook to ensure the best and smoothest working experience
- Regular team outings Ready to help our clients grow? Great Let us know as soon as possible. Still have questions about this vacancy? Feel free to reach out to milan.vanmarcke@twizzit.be — he'd be happy to help

Customer Success Representative

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