IT Support Specialist
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- Act as a Service Desk Agent, Incident Analyst, and Problem Analyst, ensuring efficient handling and resolution of IT incidents.
- Perform incident analysis and provide first
- and second-line support, aiming to maximize first-contact resolution.
- Deliver remote and on-site technical support, including dedicated assistance for VIP users.
- Install, configure, and reconfigure PCs, workstations, and user environments.
- Develop, maintain, and update operational support procedures and technical documentation.
- Create and manage technical articles for the knowledge base to support continuous service improvement.
- Perform application testing, administration, and basic maintenance.
- Collaborate closely with System Administrators and Database Administrators to execute operational and administrative tasks.
Your Profile
- You have proven experience in an IT support or Service Desk environment.
- You are fluent in both English and French, with excellent written and verbal communication skills.
- You have hands-on experience with Windows 7/10, Microsoft Office, and Active Directory.
- You are comfortable using collaboration and videoconferencing tools such as Microsoft Teams, Webex, and Zoom.
- You are customer-oriented, solution-driven, and recognized for your strong communication skills, professionalism, and diplomatic approach.
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