IT/OT Support Specialist
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D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us
Responsibilities
Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment Local hands-and-feet support for global IT teams Troubleshooting automation and production systems (PLC, SCADA, OT networks) Support for software upgrades, patching, and backups in lab/OT environments Incident, problem, and change management (ITIL-based) Compliance with CSV, GxP, and data integrity procedures Participation in disaster recovery and business continuity planningRequirements
Bachelor's in IT, Engineering, or related field5+ years of IT/OT support experience in regulated environmentsExperience with industrial IT systems, SCADA/PLC, and lab softwareNetworking knowledge (VLAN, Firewall, Routing)ITIL process knowledge; ServiceNow/Remedy ticketingDatabase Troubleshooting Experience MSSQLAvailable for onsite support and 24/7 on-call rotation 1 week in a monthFluency in Englisch and Dutch or French (both written and spoken) is essential.Candidate must declare Criminal Record no older than 3 months.Benefits
Broad range of activities, tasks, and projectsVouchers (B-day voucher, wedding, and new born surprise)Fishing for Friends program – our referral programRefreshments in the D-ploy officeFurther development and professional advancementFriendly and international working environmentCompany-sponsored eventsIs IT in your DNA?
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