Key Account Manager

Lightspeed is looking for an experienced, strategically minded Strategic SaaS Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term.

In this role, you will act as the primary point of contact for our largest hospitality customers in the Benelux region. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level.

What you’ll do

Act as the main point of contact for our largest and most strategic hospitality customers

Develop and execute strategic account plans to drive growth, retention, and product adoption

Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio

Plan and lead quarterly business reviews and success plans

Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early

Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner

Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience

Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey

What you bring

3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers

A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio

A strong sense of ownership; you are hands-on, data-driven, and highly skilled in relationship management

Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams

Fluent business-level Dutch and English

Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required

What’s in it for you?

Come live the Lightspeed experience...

Unlock your potential with our growth program, paving the way for promotions and career advancement

Genuine career opportunities in a company that’s creating new jobs every day

Work in a team big enough for growth but lean enough to make a real impact

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

Company car & charging card

Lightspeed equity scheme – we are all owners

Health & Wellness Credit – expense up to €400/year toward gym memberships, yoga, a bike, or anything that supports your wellbeing

Mental Health Support – through Modern Health App (meditation, coaching, counseling)

People Experience – work remotely from almost anywhere in the world for up to 60 days/year

Volunteer time off – give back to the community with paid volunteer days

Transit benefit – whether you bike or take public transport to our Ghent office

Regular breakfast/lunches, drinks & snacks in the Ghent office

Lightspeed stands for fast, smart growth for our customers, our products, and our people. If you’re ready to shape meaningful customer relationships as a SaaS professional and drive sustainable growth, we look forward to receiving your application.