Senior Key Account Manager

As Senior Key Account Manager, you will be responsible for managing a portfolio of major international accounts. Your primary focus will be to strengthen long-term client partnerships, ensure customer satisfaction, and identify opportunities for sustainable business growth.

Key responsibilities include:

• Acting as the main point of contact for strategic customers across Belgium and Europe.
• Building trusted relationships with senior stakeholders within client organisations.
• Proactively identifying risks, challenges, and opportunities to improve the customer experience.
• Leading contract renewals, commercial negotiations, pricing discussions, and volume agreements.
• Managing customer escalations and coordinating effective solutions with internal stakeholders.
• Working closely with operational teams to ensure service excellence and continuous improvement.
• Monitoring account performance, profitability, and commercial KPIs.
• Coordinating with multiple internal departments and business sites across Belgium.
• Contributing to business development initiatives within existing accounts and identifying selected growth opportunities.
• Frequent travel across Belgium, with occasional travel within Europe.

• At least 5 years of experience in a strategic B2B Key Account Management position.
• Proven experience managing large and complex customer accounts.
• Strong negotiation skills with exposure to senior decision-makers.
• Solid understanding of logistics, transportation, supply chain, or another operationally B2B environment.
• Ability to navigate complex organisations and manage multiple stakeholders simultaneously.
• Highly autonomous, proactive, and capable of taking ownership.
• Strong commercial mindset combined with excellent relationship-building skills.
• Solution-oriented with the resilience to manage challenging situations and customer escalations.
• Analytical, structured, and eager to learn.
• Fluent in French, Dutch, and English.
• Willingness to travel regularly across Belgium and occasionally within Europe.

• A strategic role within a dynamic environment.
• Exposure to international customers and high-profile accounts.
• Significant autonomy and visibility within the organisation.
• A collaborative and experienced leadership team.
• Long-term career development opportunities within a large international group.
• A varied role combining client management, business development, project coordination, and stakeholder management.