Onsite Support Engineer
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Onsite Support Engineer
Location: Brussels, Belgium
Duration: 6 months
Start Date: ASAP
Experience: 8–10 years
Role Overview
We are seeking an experienced Onsite Support Engineer to provide end-user IT support and maintain workplace technology across desktop, mobile, and meeting room environments.
Key Responsibilities
- Provide onsite and remote support for Windows laptops, desktops, and peripherals.
- Troubleshoot hardware, software, operating system, and application issues.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office.
- Install, replace, upgrade, and manage IT devices and assets.
- Support Apple iPhones, iPads, and Android smartphones and tablets.
- Configure email, VPN, Teams, and mobile applications.
- Manage device enrollment and configuration through Microsoft Intune or other MDM solutions.
- Support Microsoft Teams Rooms and video conferencing equipment, including displays, cameras, microphones, and speakers.
- Perform pre-meeting checks and provide executive meeting support when required.
- Coordinate with AV vendors to resolve complex technical issues.
- Provide onsite technical assistance to infrastructure, network, security, server, and workplace teams.
- Perform cable patching, equipment installation, device replacements, and connectivity checks.
- Manage incidents and service requests through ServiceNow or equivalent ITSM tools.
- Ensure SLA compliance and maintain accurate asset and CMDB records.
- Participate in site audits, technology refresh projects, and operational improvement initiatives.
Required Skills and Experience
- 8–10 years of relevant IT support experience.
- Strong knowledge of Windows 10/11 operating systems.
- Experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
- Hands-on experience supporting Apple and Android mobile devices.
- Knowledge of Microsoft Intune and mobile device management.
- Experience supporting Microsoft Teams Rooms and meeting room technologies.
- Basic networking knowledge, including LAN, Wi-Fi, TCP/IP, and VPN.
- Familiarity with ServiceNow or similar ticketing systems.
- Strong hardware troubleshooting and IT asset lifecycle management skills.
- Excellent communication, customer service, and problem-solving abilities.
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