Payment Operations Lead
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- Lead and further develop the Business Operations function, driving operational excellence and scalability.
- Oversee payment operations, reconciliation processes, exception handling, and incident management.
- Ensure critical transactions are executed accurately, on time, and in line with operational controls.
- Define and optimize operational processes, KPIs, governance models, and reporting frameworks.
- Coordinate with business, IT, vendors, and external partners to deliver high-quality services and continuous improvements.
- Drive operational resilience, business continuity planning, and regulatory readiness, including DORA-related initiatives.
- Identify automation and process improvement opportunities to enhance efficiency and reduce operational risk.
- Act as the operational owner for key payment and transaction services, ensuring strong service delivery and stakeholder alignment.
- Experienced operations leader with a background in payments, banking, fintech, payroll, cards, or other transaction-intensive environments.
- Strong knowledge of payment operations, reconciliation, incident management, and service delivery.
- Comfortable working in regulated environments with high volumes, strict deadlines, and critical business processes.
- Excellent stakeholder management, communication, and leadership skills.
- Proven ability to build scalable processes, improve operational maturity, and lead teams through change.
- A strategic leadership role with significant impact on business operations.
- The stability of an established international group combined with an innovative and entrepreneurial environment.
- The opportunity to drive operational transformation and shape future capabilities.
- A collaborative culture focused on continuous improvement and professional growth.
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