Front Office Agent
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Open since May 2025, The Standard, Brussels is the third property of the hotel brand in Europe.
Located in the city’s northern district, The Standard, Brussels brings to Belgium the brand’s philosophy, focused on design, culture and animation.
The simple promise of The Standard is precisely that it has nothing standard.
We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a Front Office Agent who will embody our ‘Anything but Standard’ ethos.
Your Role
As a Front Office Agent for The Standard, Brussels, you'll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival through to post-departure. Your mission: provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You'll assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you'll be a superstar, ensuring that their experience at The Standard, Brussels is anything but standard
You'll be the go-to person for information about hotel services and the vibrant city of Brussels. So, being enthusiastic, upbeat, and friendly is a must With this in mind you'll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.
This is not a ‘Standard’ Front Office Agent role so you will need to have serious stamina and passion, be highly social, upbeat, and friendly; confident and handle pressure well; thrive in a high-volume, high-energy environment and able to work equally well both independently and as part of a wider senior management team.
Do you have what it takes to be our Front Office Manager at The Standard, Brussels....
In addition to this you may also have…
• Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
• Flexibility with working hours, including shifts, evenings, nights, and weekends.
• Exceptional administrative and organizational skills with great attention to detail.
• Experience with Opera / Opera Cloud PMS is beneficial however full training will be given.
• Fluency in French and/or Dutch in addition to English is preferred for this role
• Highly social, motivated, and proactive; professionalism and positivity in all interactions.
• Ability to multi-task and thrive in a high-volume, high-energy environment.
If you think you have what it takes to be our Front Office Agent at The Standard, Brussels we’d love to hear from you
Benefits Include
• CDI - Contrat à Durée Indéterminée
• 20 Days Holiday + Public Holidays
• Meals on Duty
• Worldwide Travel Discounts via The Standard Advantage platform & Hyatt Hotels
• Employee & Family Rates across all Standard and Bunkhouse properties
• In-house Experience Programme
• F&B Discounts of 25%
• Recruitment Referral scheme
• Local Transport benefit
• Eco-vouchers
• Social Committee with regular monthly social activities
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