Retail Airport Manager

Il y a 18 heures

belgium be Michael Page Temps plein

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Gratuit avec email ou Google

Commercial & Business Leadership

Own and develop the overall commercial performance of the airport business.
Drive revenue growth across all foreign exchange and retail activities.
Identify opportunities to increase transaction volumes, customer conversion, and profitability.
Monitor key commercial KPIs and implement action plans to exceed targets.
Collaborate with senior leadership to define and execute local business strategies.

Foreign Exchange Operations

Lead and optimize all currency exchange activities across multiple airport locations.
Ensure accurate execution of foreign exchange transactions and adherence to operational procedures.
Monitor market trends and customer behaviors to maximize foreign exchange sales opportunities.
Maintain the highest standards of cash management, reconciliation, and financial controls.
Ensure strict compliance with all regulatory and financial service requirements.

Leadership & People Management

Lead, coach, and develop a management team as well as a sizeable frontline workforce.
Create a high-performance culture focused on accountability, customer service, and commercial results.
Recruit, train, mentor, and retain top talent.
Manage workforce planning, scheduling, performance reviews, and succession planning.
Foster employee engagement and maintain strong team morale within a demanding operational environment.

Operational Excellence

Ensure smooth day-to-day operations across all airport locations.
Maintain exceptional standards regarding customer experience, store presentation, security, and operational efficiency.
Implement continuous improvement initiatives to enhance productivity and service quality.
Conduct regular site visits, audits, and compliance reviews.

Compliance & Risk Management

Ensure full adherence to airport regulations, internal policies, AML requirements, security procedures, and financial controls.
Oversee cash handling processes and conduct regular operational audits.
Manage risk proactively while maintaining a customer-centric approach.

Mandatory Experience

Significant experience managing foreign exchange (currency exchange) operations within an airport, travel retail, financial services, or related environment.
Strong background managing operations in a busy airport retail environment.
Proven experience leading large, multicultural teams through layers of management.
Demonstrated success in delivering commercial growth and operational improvements.
Experience managing multiple points of sale or multi-site retail operations.

Leadership Competencies

Language Requirements

Our customer offers you:

A competitive salary around 75K€ + a complete package