Client Support Specialist

Il y a 10 heures

Brussels, Belgique Ticketmaster Belgium N.V. Temps plein

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THE JOB

As a Client and Event Support Specialist, you will deliver event programming across Ticketmaster’s full client base in Belgium and act as the day-to-day operational contact for assigned top-tier clients. You will translate ticketing requirements into accurate event configurations, build and maintain events, and ensure accurate, timely delivery from initial setup through to event day.

For assigned top-tier clients, you will build a detailed understanding of their events, priorities and ways of working, using that knowledge to provide proactive guidance and ongoing support. You will help clients plan ahead, adopt relevant Ticketmaster tools and features, and improve their ticketing operations over time. You will coordinate the resolution of ticketing issues and keep clients informed throughout the event lifecycle.

WHAT YOU WILL BE DOING

Event programming and delivery

Build and maintain events in the ticketing platforms used in Belgium, following agreed procedures, quality standards and Event Management service levels.Collect and review event submissions; clarify missing or conflicting information and translate approved requirements into accurate event setups, including dates, pricing, inventory, sales channels and on-sale timings.Quality-check event configurations before release and after changes. Identify and resolve programming errors, escalating risks to event accuracy or delivery deadlines promptly.Support team-wide quality by reviewing colleagues’ event configurations, sharing best practices and following updated QA processes.Manage event changes throughout the lifecycle and communicate their impact to clients and relevant teams. Maintain accurate event records and request status in Salesforce.Coordinate event-related tasks and support assigned projects or tours.Support full-service, assisted-service and self-service clients with event submissions, programming processes and relevant TM1 tools, including event management and reporting.Configure events for relevant connected products, including access control, and coordinate seating map requests with specialist teams; verify delivered configurations against client requirements.Share relevant event information with internal teams to support coordinated delivery and consistent service to clients and fans.

Client support and coordination for assigned top-tier clients#

Act as a day-to-day operational contact for assigned top-tier clients, building trusted relationships and maintaining regular dialogue about their event calendars, priorities and service needs. Anticipate requirements, identify recurring challenges and coordinate practical improvements with clients and relevant teams.Support client onboarding and help clients adopt relevant Ticketmaster tools and features. Deliver practical training on event management and reporting, share best practices and follow up to address difficulties and help clients work confidently and independently.Own support requests through to resolution: troubleshoot within your expertise, log cases in Salesforce, coordinate specialist input and keep clients informed of progress and next steps.Work with Client Development, Product Operations, Field Operations, Finance and Fan Support to provide coordinated service. Share client needs and improvement opportunities with Client Development, which retains ownership of commercial agreements.Coordinate specialist help for access control, box office, hardware or reporting issues. Support events on site or outside normal hours as required and agreed.

WHAT YOU NEED TO KNOW

Languages: The ability to communicate effectively in at least one local language (French or Dutch) is required, in addition to fluency in English.

The ability to translate detailed requirements into accurate system configurations is essential. Experience in event programming, ticketing operations or event support is preferred, and box office experience is an advantage.

Strong attention to detail, accurate data entry and a structured approach to quality assurance, documentation and standard operating procedures.

The ability to manage competing requests and deadlines, recognise operational risks and prioritise work with your manager and colleagues.

A service-oriented approach and clear written and verbal communication skills, including the ability to explain systems and processes to clients with different levels of technical knowledge.

Confidence using business systems and Microsoft Office, particularly Excel. Experience with Ticketmaster platforms, TM1 tools and Salesforce is an advantage.

Practical troubleshooting skills and sound judgement about when to resolve an issue directly or involve a specialist.

Client Support Specialist

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