Customer Service Representative
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Summary of Position
Customer Service Representative is responsible for providing the highest level of customer service excellence to customers while operating within Curium’s company guidelines. He/she is primarily responsible for managing all aspects of the order management process for customers of Curium for the Nuclear Medicine Division. The individual will be responsible for ensuring that the needs of all customers are met in a timely and professional manner.
The role is busy and varied, and demands an eye for details and an excellent approach to organizing workload as the role involves working under pressure and meeting tight deadlines.
Essential Functions
Order processing (quote to invoice) in an accurate and timely manner ensuring deadlines are adhered to. To respond to requests and queries, ensuring that a high level of professional service is provided to customers at all times. To maintain and update individual Customer forms, ensuring that all information retained is accurate and up to date. Work according to current SOP and work-instructions To carry out departmental tasks as identified for each day, following all procedures accurately in order to maintain high standards at all times. Maintains knowledge of company products and customer service processes. Ensure that all Service Level Agreements and KPIs are met per given job task. Adhere to all policy and procedures at all times, and escalate to Team Leader/Team Manager any item that falls outside of policy which is requested from any other department, team, or entity within the company.Requirements
Experience / Skills:
Ideally 1 to 3 years of experience in fast paced customer service department (medical/pharmaceutical experience is ideal). Language knowledge: Dutch, French and English. Experience in an inbound call center environment, retail, or any other customer/social service venue. Maturity and patience to deal with Customers requiring immediate solutions is essential. Excellent telephone manners and ability to deal with customer orders and queries in a helpful, efficient and professional manner. Demonstrated excellence in written and oral communication. Must possess strong interpersonal, analytical and organizational skills. Flexibility to cover extra working hours when needed.Competencies:
Able to prioritize Be proactive Drives to improve our services and processes Adaptable to a fast-changing environment Good team worker Strong communication skills Sense of urgency Detail oriented Able to deal with stress-
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