Technical Service Engineer
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Technical Service Engineer
Entity: Daikin Europe HQ Job Category: Customer Care and Technical Service Location:Oostende, West Flanders, BE
Job Requisition ID: 3149Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.
DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.
Location:
Belgium, Ostend
Role:
As a key link between the R&D teams and our EMEA region service network, you ensure that technical service knowledge is transferred efficiently and accurately across all countries.
Key Responsibilities:
Developing clear and comprehensive service manuals and delivering technical service trainings. Acting as a 3rd line helpdesk, supporting EMEA colleagues with advanced troubleshooting, on site or remotely via phone, e‑mail, chat, or online meetings. Collaborating closely with the quality departments of our factories to anticipate and address market complaints and claims. Identifying opportunities for innovation and process improvement, and contributing to projects that enhance our organisation. Taking part in the European scope of the role, including regular short business trips abroad.Qualifications & Experience:
Master of Science in Engineering is required, preferably with a focus on electro‑mechanics. Knowledge of HVAC‑R (Heating, Ventilation, Air‑Conditioning and Refrigeration) will be of strong advantage. This vacancy is open as well to school-leavers. You are customer‑oriented, analytical, and driven by continuous improvement. You communicate fluently in English; additional European languages are a plus. You show a pragmatic and hands-on approach to problem-solving and decision-making. You are willing to travel up to 15% of your time for short business trips within Europe.What We Offer:
At Daikin, you can count on a varied job with an international market leader that stimulates its people to grow and to work together.
Your diploma represents only the beginning of your knowledge, as we seek people who are willing to develop continuously.
We offer you an open-ended contract. The position carries a competitive salary and a package of extra-legal benefits..
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