C005093 Network Operations Analyst

Previously proposed candidates were non-compliant for the following reasons:

• "The candidate’s experience is primarily focused on Network Cabling Technician and Microsoft Administration roles. Based on the information provided in the CV, there is insufficient evidence of the required hands-on experience with the relevant network systems, technologies, and CCNP-level competencies required for the IWC Analyst position. In particular, the CV does not demonstrate the required level of experience in the following essential areas: Cisco ISE, Cisco Prime, Cisco CCC, Cisco NDFC, Wireless Networks, Multi-tenancy Systems, Multicasting, Network Load Balancing. As these competencies form part of the essential qualifications specified in the SOW, the candidate does not meet the mandatory technical requirements for the role."
• The candidate was unable to demonstrate the required level of knowledge or practical experience in several key areas, including Cisco ISE, Cisco Prime, Cisco CCC, Cisco Wireless, Network Load Balancing, SD-Access, and the appropriate approach to upgrading End-of-Support (EoS) network devices. In addition, the candidate’s level of English communication was not sufficient for the requirements of the position. Based on the interview assessment, the candidate was unable to demonstrate the knowledge, experience, and independent technical competency required to meet the mandatory requirements of the SOW. Additionally, the requester stated that the candidate has used AI voice text during the interview and was reading the answers from his computer at his right side.
• The candidate was unable to demonstrate the required CCNP-level knowledge and practical experience in several essential areas specified in the SOW, including Cisco ISE and related NAC technologies, Wireless Networks, Network Load Balancing, Cisco Prime, and Cisco CCC. In addition, the candidate’s proposed approach to upgrading End-of-Support (EoS) network systems did not demonstrate the level of technical knowledge and practical experience required for the position.

Deadline Date: Thursday 1 October 2026

Requirement: Network Operations Analyst

Location: Brussels, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 418

Required Start Date: 30 October 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:  

The scope of work includes:

• Delivering first- and second-line operational support for network services.
• Monitoring, maintaining, troubleshooting, and optimizing network infrastructure.
• Supporting infrastructure deployment, asset replacement, and technology refresh projects.
• Implementing network configurations, upgrades, and security controls in accordance with established standards.
• Maintaining technical documentation, operational procedures, and configuration records.
• Supporting security compliance activities, infrastructure validation, and acceptance testing.
• Collaborating with internal stakeholders, service providers, and project teams to ensure effective service delivery.
• Providing operational support outside normal business hours when required.

Deliverables:

• Reliably and timely resolution of network incidents and service requests.
• Stable, secure, and well-maintained network infrastructure supporting business operations.
• Successful staging, testing, deployment, and commissioning of network equipment for infrastructure projects.
• Accurate and current technical documentation, operational procedures, and configuration backups.
• Effective support for security assessments, infrastructure validation, and compliance activities.
• Recommendations that improve network performance, resilience, operational efficiency, and service quality.
• Regular reporting on operational activities, project progress, risks, and issues

Duties and Role:

• Provide first- and second-line support for enterprise network infrastructure, diagnosing and resolving incidents in a timely and systematic manner.
• Install, configure, replace, maintain, and troubleshoot routing, switching, authentication, and related network technologies.
• Monitor network performance, identify emerging issues, and implement corrective or preventive actions to maintain service availability.
• Support Cisco Identity Services Engine (ISE) administration to facilitate client provisioning, moves, additions, and changes.
• Perform routine operational maintenance, including configuration management, backups, and system health verification.
• Support n