Senior Operations Support Engineer
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Arηs Group, Part of Accenture, is looking for a Senior Operations Support Engineer for one of its clients, a European agency operating large-scale digital services.
Role & Responsibilities
- Manage complex incidents affecting mission-critical applications and services.
- Lead root cause analysis and coordinate corrective and preventive actions.
- Define monitoring strategies and performance baselines.
- Support deployments, releases and operational readiness activities.
- Coordinate troubleshooting efforts across infrastructure, middleware and application teams.
- Contribute to automation initiatives and operational excellence.
- Produce operational reports, performance analyses and improvement recommendations.
Qualifications
Your Profile
- Minimum 7 years of experience in enterprise operations and application support.
- Strong expertise in incident, problem and change management.
- Experience supporting containerized and cloud-native environments.
- Excellent analytical and troubleshooting skills.
- Strong communication and stakeholder coordination abilities.
- Experience in international and multi-vendor environments.
Technical Skills
- Linux / Unix
- Kubernetes, OpenShift
- CI/CD pipelines
- Git/GitHub
- Prometheus, Grafana
- ELK Stack (Elasticsearch, Logstash/Vector, Kibana)
- ServiceNow or equivalent ITSM tools
- Kafka/Event Streaming platforms
- API Gateways and Integration Platforms
- Scripting and automation
Additional Information
WHAT´S IN IT FOR YOU?
- We value your contribution, which is why we offer a competitive and attractive salary package.
- Your wellbeing is our priority – from day one, you are covered by a comprehensive health insurance plan.
- Benefit from a convenient meal allowance provided through a ticket restaurant card.
- Take part in impactful projects that make a difference at both the national and European level.
- Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
- Join a collaborative culture where we regularly celebrate achievements and milestones together.
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