Lead Account Manager

At Exotec, we design elegant, plug-and-play, and reliable end-to-end warehouse robotics solutions. As a leading Original Equipment Manufacturer (OEM) and Integrator, we support some of the world’s most iconic brands in their transition to automation. We’re proud to design technology that doesn’t just redefine intralogistics; it also makes warehouses safer, faster, more efficient, and less physically demanding for the people working inside them.

Why this role matters

Ready to move the world of intralogistics with tech? Join us as a Service Account Manager.

What You'll Do

We are looking for individuals who put customers first, take ownership of their work, execute with rigor, and simplify complex challenges. Successful team members demonstrate a continuous improvement mindset, collaborate effectively across functions, and contribute to collective success. At Exotec, we value people who are proactive, transparent, respectful, adaptable, and committed to delivering excellence while building long-term trust with both customers and colleagues.

• Own the strategic relationship with a portfolio of customers, serving as their primary point of contact for service performance, escalations, and long-term success.
• Lead regular business reviews and governance meetings with customers, ensuring transparency on KPIs, system performance, ongoing actions, and improvement plans.
• Partner closely with Area Managers, Maintenance teams, Product, Performance Engineering, and Support functions to resolve customer concerns and drive operational excellence.
• Act as the voice of the customer internally, translating customer feedback and business needs into actionable improvement initiatives.
• Identify risks, challenges, and opportunities within customer accounts, coordinating proactive action plans to maintain customer satisfaction and contract performance.
• Support customer growth by identifying upselling opportunities, service extensions, and additional value-added solutions aligned with customer needs.
• Oversee the successful transition of customer sites from Deployment to Maintenance, ensuring a seamless handover and clear ownership model.
• Monitor contractual performance, service levels, and commercial commitments while ensuring alignment between customer expectations and operational delivery.
• Drive continuous improvement initiatives that enhance system reliability, service quality, and the overall customer experience.
• Build trusted relationships with key customer stakeholders, from operational teams to senior leadership, acting as a long-term partner to their business.

Requirements

• Experience in Account Management, Customer Success, Operations Management, Supply Chain, Logistics, Warehouse Operations, or Service Delivery.
• Strong customer-facing skills and experience managing demanding stakeholders.
• Ability to navigate complex organizations and coordinate cross-functional teams.
• Commercial awareness with the ability to identify growth opportunities within existing accounts.
• Experience working in logistics, warehouse automation, intralogistics, manufacturing, industrial services, or a similar environment is highly valued.
• Excellent communication, influencing, and problem-solving skills.
• Fluent English required; additional languages are a plus.

Why you’ll love working here

• Make an impact by building technology that improves business performance and people's everyday work.

• Grow faster by solving complex challenges in a fast-moving company where innovation, speed and ambition accelerate your development.

• Belong to a global team where diversity, inclusion and collaboration drive better decisions and stronger solutions.

• Connect beyond work by sharing passions, celebrating milestones and building lasting relationships that strengthen the way we work together.