End-User Support Technician
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Someone has to make the technology disappear into the background. That is this job.
You would look after the computing, printing and network kit that a multinational defence organisation in Mons, Belgium relies on every day — installing it, configuring it, and getting it working again when it stops. On-site, alongside the people you support.
What you would be doing
- Installing, maintaining and operating the full spread of workstations, printers and network devices behind the site's office automation services
- Setting up commercial software on networked and standalone machines, and the network client software on the local-network workstations
- Configuring local server software and the more awkward peripherals
- Creating and maintaining user access, and troubleshooting it for both fixed desks and mobile devices
- Working with organisational units in Active Directory and with group policy
- Handling support requests, work orders and whatever else the queue brings
- Packaging software so it deploys automatically rather than one machine at a time
- Contributing to security compliance and remediation work
- Feeding incident, change, configuration and asset management through the service-management toolkit
What you would bring
- CompTIA A+ or a Microsoft Certified IT Professional qualification
- Proven hands-on work with Microsoft System Center Configuration Manager
- Proven work with Active Directory objects, user accounts and permissions
- Three years in a communications and information systems environment
- Three years supporting users, desktop hardware and desktop software
- Three years in an IT administration role
- A solid grasp of how personal computers are built and rolled out
- Current operating systems and office automation software
Why this one is worth a look
It is a hands-on post at a site where the work is visible and the people you help sit in the same building. Support roles here tend to open doors into the wider infrastructure teams.
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