Technical and Operational Support Contractor

Job description

For a key player in the Belgian and European energy landscape, ensuring the reliability and sustainability of the electricity supply in Belgium.

Missions

• Provide technical and operational support for the follow-up of customer connection-study files within the Connection Office.

• Register, structure, and update customer connection-study files in the relevant operational tools.

• Verify the completeness of technical, customer, and project information required to launch or continue the study process.

• Coordinate missing inputs, actions, and deliverables with stakeholders such as Grid Development, Infrastructure, Key Account Management, and other contributing teams.

• Monitor milestones, dependencies, and deadlines; report risks, delays, or missing information to the service owner.

• Prepare and maintain draft offers, connection-contract documentation, technical annexes, and conformity-related files based on validated templates and inputs.

• Perform first-level checks on data quality, document consistency, and technical completeness before escalation or validation.

• Ensure proper version control, traceability, and storage of documents in accordance with processes.

• Support operational customer communication by preparing factual status updates, requests for missing information, and documented follow-up, always aligned with the relevant contact person.

• Identify recurring bottlenecks, data-quality issues, and opportunities for process improvement, standardization, and automation.

Tools & Environment

• Operational tools for managing customer connection-study files

• Document management and version control systems

• Coordination with internal teams such as Grid Development, Infrastructure, and Key Account Management

• Communication aligned with internal and external stakeholders

• Digital tools supporting data quality, process efficiency, and standardization

Working Conditions

• Location: Brussels

• Work regime: Full-time

• Important for non-EU candidates:

  • Must possess a work permit allowing work in Belgium

  • Must hold a valid residence permit confirming the right of residence in Belgium

Requirements

1. Technical bachelor’s degree or equivalent experience in industrial engineering, electromechanics, electricity, energy technology, business engineering or a related field

2. Ability to communicate clearly in Dutch and French, with professional English

3. Relevant experience in technical coordination, customer operations, contract or document management, engineering support, energy operations or regulated operational processes

4. Ability to understand technical information and identify missing, inconsistent or unclear data

5. Structured, accurate and disciplined way of working, with strong attention to deadlines and document quality

6. Ability to coordinate stakeholders and keep files moving forward in a complex technical and operational environment

7. Customer-oriented communication style, while respecting decision-making and customer-relationship responsibilities

8. Comfortable working with digital tools and contributing to improved data quality, process efficiency and standardization