Senior Process Analyst

Il y a 9 heures

Mechelen, Flanders, Belgique Telenet Temps plein

Gratuit avec email ou Google

Enregistrez cette offre et organisez votre recherche

Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.

Enregistrer le travail Enregistrer et créer une alerte

Gratuit avec email ou Google

En continuant, vous acceptez nos Conditions d’utilisation & Politique de confidentialité.

Working in the Telenet Corporate Development & Transformation Tribe

As a Senior Process Analyst, you help Telenet continuously improve how it operates. You provide the insights, structure, and governance needed to understand how the organisation works today and how it must evolve tomorrow. By shaping our Business Process Management practices, maintaining the enterprise Process Landscape, and driving improvement initiatives, you enable better decisions, more effective transformations, and stronger business performance.

Working at the intersection of strategy, operations, and transformation, you identify where change will create the greatest value and turn strategic ambitions into practical, measurable improvements.

You play a central role in embedding process thinking and strengthening process ownership across the organisation, helping Telenet grow its process maturity and become future ready.

Your main tasks as a Senior Process Analyst:

Build and mature Telenet's BPM capability

Define and continuously refine our BPM standards, methodologies, governance frameworks, templates, and best practices. Maintain and continuously improve the enterprise Process Landscape and Process Heatmap. Assess process maturity and identify opportunities to increase organizational effectiveness.

Drive a culture of process ownership

Coach, mentor, and support process owners, analysts, and subject matter experts on the adoption of BPM practices. Promote process thinking and continuous improvement as an integral part of daily operations. Establish strong governance mechanisms that reinforce accountability and ownership.

Lead and execute process improvement initiatives

Analyse, redesign, and optimise end-to-end processes across customer journeys, service delivery, network operations, and corporate functions. Facilitate workshops and stakeholder discussions to align on future-state process designs. Ensure process improvements deliver measurable business outcomes and lasting organizational value.

Connect strategy, capabilities, and processes

Partner closely with our Enterprise Architect to translate strategic priorities and capability needs into process improvements. Help identify process implications of business transformations, operating model changes, and strategic initiatives. Ensure process landscapes remain aligned with evolving business capabilities and organizational objectives. Contribute to building traceability between strategy, capabilities, processes, and operational performance.

Enable data-driven decision making

Develop insights that support leadership teams in prioritizing opportunities and transformation initiatives. Identify gaps between current and target process maturity and propose practical improvement roadmaps.

Challenge and align stakeholders

Navigate complex stakeholder environments and facilitate decision-making. Act as a trusted advisor on process-related topics and organizational improvement opportunities.

Help shape the strategic direction of the team

Play a key role in the continued evolution of Telenet's BPM practice. Proactively identify opportunities to strengthen the team’s services, methodologies, and impact. Contribute to shaping the future vision of process management within the organisation. Coach colleagues and foster a culture of learning, ownership, and continuous improvement.

Our ideal Senior Process Analyst

… has

Master’s degree and 7+ years of experience in BPM, process consulting or similar roles. Proficiency in English, Dutch or French are a plus. Experience in delivering end-to-end process transformations in complex environments. Strong knowledge of BPM principles, frameworks, and methodologies (e.g., BPMN, Lean, Six Sigma). Experience with process modelling and BPM tools (e.g., Signavio, ARIS…). Affinity with IT, network infrastructure, and telco operational processes. Strong analytical mindset and problem-solving skills. Ability to balance helicopter view with attention to detail. Proven stakeholder management and communication skills. Curious and informed about BPM trends, process automation, and AI technologies. Collaborative mindset Storytelling and presentation skills (towards all roles within the BPM framework)

What we're offering

You will be joining a company that invests heavily in you and adapts your working environment to your needs. This allows you to develop your skills while maintaining a healthy work-life balance. What else do we offer?

You will have every opportunity to furt

Senior Process Analyst

Enregistrez cette offre et organisez votre recherche

Emplois similaires à Mechelen

Villes principales

Amériques

Europe

Asie / Océanie

Afrique

Senior Process Analyst

Enregistrez cette offre et organisez votre recherche

Emplois similaires à Mechelen

Villes principales